ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. Get rid of the orange bar with the key.

    This thing keeps appearing at the left of my screen, and it obscures the menu list. I keep having to open it and close the page to get rid of it. It is annoying.

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    If the Customer Feedback button was covering the left navigation of azdhs.gov, we assume that you have your screen resolution set in the neighborhood of 600 × 800 pixels. Only 3% of our users are in that range. However, we did receive a few complaints, so we’ve moved the button to the right side, away from the navigation. If you continue to experience an issue, you may want to increase your screen resolution to a more common setting such as 1024 × 768 or greater. We see that you did use the button, gave us feedback and we thank you!

  2. Brochure on Patient's Legal Rights

    In light of the police raid this week on a Gilbert resident who was handcuffed and treated like a criminal when he was a registered ADHS MMJ patient, how is the Dept. of Health going to notify the police department on how to first check the registry to see if a patient before they come to your home with a warrant and a full SWAT team?

    Link to the article:
    http://www.eastvalleytribune.com/local/gilbert/article_c059bc82-9935-11e0-9ebd-001cc4c03286.html

    Mr. Humble you need to get together with our Attorney General and clarify for the patients and caregivers are to be treated respectufully and lay out their rights to…

    6 votes
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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    The system was set up in the law passed by the voters; section 36-2807 specifically says law enforcement can only check the numbers on a card. ADHS established a secure, password-protected, web-based verification system for use on a 24-hour basis by law enforcement personnel. ADHS notified law enforcement agencies on April 06, 2011, explaining how to register for the online validation system. The AMMA did not give law enforcement the ability to search for names. Because of what the voters passed, there is no way to change the access except through legislation that furthers the intent of the voter initative.

  3. Put in plain language what the services cost

    I am looking for a clinic that can help me even though I have no medical insurance and have not been covered by AHCCCS. I do work a full time temp job to support my family (which I am barely able) so cannot wait in a clinic for days on end. I am about to lose it with my untreated depression, bipolar disorder and GAD.

    6 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Employers not following the law, what to do?

    Recently, my place of employment decided to change its position to not allowing medical marijuana cards. Though many attempts have been made to explain that this is illegal (unless they are losing federal funds or a federal contract), they have decided to stay with this decision. 
      There needs to be a page where the patients can report a company, if they feel the company is not following the MMJ laws. The state could then send a letter to the employer, explaining the laws and penalties for discrimination.
      There is a page for companies to check the verification of the patients,
    6 votes
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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    When voters passed the Medical Marijuana Act, there were very specific things set for ADHS to do. ADHS does not have any authority over employers so it wouldn’t be appropriate to have a page on the ADHS website to report employers. This may be something you would want to speak about with an attorney.

  5. Lower Fees for Low Income Patients

    Having to pay 75 per year for a card is a burden for those of us who are low income, why is it so much?

    3 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Fees for the cards are set at a rate to pay for validating and creating the card portion of the program.

  6. licensed midwives

    I am a mother who has a lovely "failure to progress" listed on my medical report on the birth of my daughter. When really, it was a failed unnecessary induction full of bantering by nurses who did not care a thing about me. The doctor did not even come to the hospital for the 14_ hours while I labored, stuck to my bed, even though I wanted to walk and be able to use my body to help progress the labor that my body was not even ready for.

    I have had a VBAC, attended by hospital midwives. I want…

    6 votes
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    completed  ·  ADHS responded

    Your opinions are important to us, but this is not the correct place to leave them. Please use the Survey available at http://www.surveymonkey.com/s/YX8VYBP so your comments can be considered in the pending changes concerning midwives.

  7. Change Resubmission Search does not allow you to do anything... the ability to change from wanting to cultivate to not wanting. my10 bucks

    I can't choose to change it.. there is something wrong. I don't want to lose my ten dollars.. because I can't fix it and then have to pay ten more when the application expires in 10 days.. I just want to change my address GEEZE.

    6 votes
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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    A qualifying patient who is attempting to correct a deficiency that was given from a change application, can do so by accessing the resubmission link provided in the email. To withdraw your request to cultivate (to comply with the Request for Information that you are within 25 miles of an operating dispensary), there is a radial button on the resubmission page that allows you to withdraw your request.

  8. 6 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  9. I'm a100% Disabled Veteran, the V.A. Doctors are not permitted to; so what do I do?

    I've been on Morphine for a number of years, and it still does not always work. I can't see a V.A. Doctor; so, who do I see? And where? I live in a Rural area far from the big cities. It's quite a drive and gas money to go anywhere. Can you Help me?

    5 votes
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    4 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    ADHS is not permitted to release a list of doctors who have certified patients for medical marijuana use per the statute. You may want to look online for physicians in your area.

  10. State Sponsored Clone and Seed Store/Dispensary

    Why doesn't the state run it's own clone and seed dispensary? That way QP's and QC's can receive clones, seeds, and teens (mature plants) for free without having to deal with shady people or having to worry about doing anything illegal.

    5 votes
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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    All the authority given to the state was done in the initiative passed by the voters. There was no provsion for the state to own or operate any business.

  11. Where do I report companies who are discriminating against mmj patients?

    There are a lot businesses that are ignoring the mmj laws and continuing to discriminate against patients. Where do I report them?

    5 votes
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    completed  ·  ADHS responded

    There’s no authority given to ADHS in the vote-passed initiative to handle this issue. The law discusses discrimination protection in ARS 36-2813. If you have questions about it, you may want to consult an attorney.

  12. operator rating

    After having a really bad experience with online operator 18 for the MMJ program, I really want to see if any other applicants have the same problem as I do with this operator 18.

    18 take very long time to response after conversation initiated and almost feel like operator has logged off.

    But #18 does an excellent job of chasing people away by refusing to help. Operator stated that "not able to look into info" but refused to pass it to the representative for research. "Just wait!" and "there is no supervisor here"

    Operator 18 need to be retrain in…

    4 votes
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    completed  ·  2 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Please make the forms so that a current patient can change his/her form as soon as possible.

    Being a brand new program with the rules very hard to understand at first, many people I know of made mistakes in the way they initially filed for their patient or caregiver card. Please make the change forms available as soon as possible so that these cards are actually usable. I, for one, am in pain every day and would benefit greatly from medical marijuana, but find it impossible to get it or grow it myself without making a change to my card. Please help to alleviate my and others pain by making a change form available to the public.

    4 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    At the point you were requesting it, each change had to be made individually and took quite a bit of staff time. The Change Application Search is now available under the Patient Application. We appreciate your patience and hope that the new function will make the process easier for all.

    We anticipate that the Medical Marijuana Program online change feature to be available in the next few weeks. In the interim we are honoring requests for individuals that may want to change their cultivation status or to add/designate a caregiver. You may contact us at m2programsupport@azdhs.gov. This email account is monitored continuously for custom issues. Thank you for your patience as we continue working diligently to launch the change feature.

  14. We need more practical legal information.

    Why isn't there any further or more detailed information on the AG's move against the legally passed proposition? Why IS he doing this, do we pay him to exercise and spend our time and money fighting for and pursuing his own ideals? We need to know what our state government is up too, after all,... they do work for us. This info could help a patient decide whether or not to even disclose their condition to the state because we could all be gathered up as co-conspirators if the AG succeeds in convincing our voters that AZ will suffer "Federal…

    4 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Please limit your comments on here to feedback about the Department of Health Services. You may want to send these comments to the Attorney General’s office for response.

  15. 4 votes
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    completed  ·  ADHS responded

    Thank you for sharing this with us and our web visitors.

  16. get the icon for customer feedback off of the list on left as I can't read it

    this dumb survey shows up right over the left side of the list of options to pick. it is a bother. MOVE IT

    4 votes
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    completed  ·  ADHS responded

    If the Customer Feedback button was covering the left navigation of azdhs.gov, we assume that you have your screen resolution set in the neighborhood of 600 × 800 pixels. Only 3% of our users are in that range. However, we did receive a few complaints, so we’ve moved the button to the right side, away from the navigation. If you continue to experience an issue, you may want to increase your screen resolution to a more common setting such as 1024 × 768 or greater. We see that you did use the button, gave us feedback and we thank you!

  17. Help for Fixed income clients

    Will ahcccs be helping disabled, chronic pain clients ever get assistance in obtaining medical marijuana, like they do with Morphine, Duregesic Patch, Oxycontin, etc

    And help with the cost of a card?

    4 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Since medical marijuana is still a federally controlled substance, it will not be a benefit of the federally provided insurance programs run through the state, AHCCCS. The other drugs you mention have been approved by the FDA and are prescribed through a regulated system.

  18. license to grow medical mera

    need info on goowing the stuff.

    4 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    ADHS does not have any information or expertise on growing marijuana

  19. 4 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Thank you for your feedback. Right now, we are not considering any changes to the fees on the state level. ADHS does not have any connection with what a physician charges.

  20. Make pertussis vaccine convenient and affordable

    I read in the newspaper that Maricopa County is having a pertussis epidemic. I want to get vaccinated, but I've been getting the run-around by my insurance company (UnitedHealthcare) and the providers to which I've gone (Safeway Pharmacy, Mollen Clinic, and Walgreens). Safeway said UHC didn't cover vaccinations there and that the shot would be $60. Mollen said I was covered but still had to pay $63. Walgreens said I was covered and would have to pay $63 but would be reembursed later. This all sounds like nonsense. If this is what people who want to get vaccinated face, few…

    4 votes
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    completed  ·  ADHS responded

    You bring up a great point and we are working to make it easier. Since the vaccination is relatively new, many physicians’ offices don’t carry it and pharmacies are not set up to bill for vaccinations. The Arizona Partnership for Immunization has put together a tip sheet to help people find vaccinations, but we are still brainstorming to make it easier for people like you. Thank you for working through so many options.

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