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ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

2456 results found

  1. Statewide shelter in place order with massive testing and tracing until case/death curve is in downward trend for at least 1 month

    AZ opened way too early and now we are paying the price. This has set us back significantly. Is the governor responding to the surge in AZ? Other countries and states have waited to re-open until number of cases deaths are in a downward trend for at least a few weeks. Any updates on whether this will be implemented?

    1 vote
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  2. Serology testing focused on Maricopa county? What about the rest of the state?

    Out of 33 locations, 1 is in Pima County, 2 are in Pinal, the rest are Maricopa and the Phoenix region. Why does our state focus on the Phoenix area, instead of making this type of testing available in every county?

    1 vote
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  3. 1 vote
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  4. Adjust the scale on the zip code map

    The scale on the coved 19 zip code map should be adjusted to reflect the current situation. As most zip codes have more than 50 cases within Maricopa County, you can’t easily see he hot spots. The scale should change to reflect zip codes that have more than 100 and more than 200 cases

    1 vote
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  5. Make sure the charts line up with the numbers (e.g. the deaths by day)

    On June 10th, for example, you reported 25 covid related deaths, with a little note that this includes 'probable' deaths. This would be fine, but the bar-chart just below it only shows 3 deaths for the same date. I am assuming this is because the chart does not include 'probable' deaths? Whatever the reason for the difference, it is not very transparent... and the discrepancy in the daily numbers just makes them look unreliable.

    1 vote
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  6. You should report the number of hospitalizations and deaths in those hospitals.

    There are a number of hospitals that do a better job of taking care of their patients. Those hospitals should be rewarded by being identified through reporting on the number of Covid-19 hospitalizations, recoveries, intubations and deaths. Hospitals that under perform should be identifiable to the general public so that patients can make informed decisions about where they go and those under performing locations can make improvements instead of using the old standard "we're doing the best we can" so that they continue to do things in a manner that is less successful than other locations. For example I suspect…

    1 vote
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  7. Why did number of COVID-19 cases reported by day change?

    I've been tracking the Pima Co. reported cases closely for a while, and today all of the numbers going back to 3/15 changed. Since they were reported by date of sample collection, this should not have been possible. As an example, May 30th used to show 135 new cases tested on that day. However now it shows only 62, a change of -77. Those cases (along with many others from the last week of May) seem to have been moved to 6/4, which went from 94 cases to 214. The number of tests reported per day has not changed.
    What…

    1 vote
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  8. Data on confirmed covid cases - EPI chart

    Confirmed cases by day seems to be manipulated data. I have been tracking your EPI chart and the number of cases increase (which is to be expected) but also decreases (which doesn't make sense). For example the bar chart for April 29 peaked at 417 on May 6th but on May 7 dropped by 36 to 381. The cases continued to climb to another peak of 398 on May 14 and then dropped to 387 on June 5th. This anomaly happened again for tests recorded to the following dates: 4/30, 5/3 (which had a high of 305 on May 7…

    3 votes
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  9. Get EPI curve data current with data from the Summary Page

    Your EPI curve data entry lags what is happening on the summary page by 5 days. It is perhaps the most critical curve on the website. The Johns Hopkins data is up to date... Get with it!

    1 vote
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  10. Poor response time in dashboard

    Very good presentation. Sluggish performance today.

    1 vote
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  11. Show Trend Chart for Deaths by Demographic

    You are only showing the Demographic Deaths by Day and not showing where those deaths belong in a trend.

    1 vote
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  12. 1 vote
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  13. Pick up the phone.

    I called today and sat on autohold for 33 minutes before being transferred directly to someone's voice mail. I called back. I've been on autohold for 15 minutes more.

    3 votes
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  14. Mandatory masks in public

    Arizonans are not generally masking in public. This is leading to risk community transmission of COVID19.
    As an ICU nurse of 35 years I’d like to save lives not merely have enough surge hospital beds.

    4 votes
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  15. Please separate observation from daily inpatient chart

    Would like to see observation number separate from inpatient numbers in the Hospital Specific Metrics section. This may help to make better sense of the admit vs. discharge numbers and inpatient numbers. Since the discharge numbers are consistently greater than the admit numbers now, and given that the inpatient numbers are going up, I can only assume the rise is observation numbers. Would love to see that quantified.

    1 vote
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  16. Add ability to enter the start date to display on the charts

    Re COVID data dashboard: Is the chart displayed by default starting from the beginning of sampling/testing, or for a set time back? It would be good if we could select the starting date if it is earlier than the default chart.

    1 vote
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  17. INDICATE covid-19 DEMOGRAPHICS OF THOSE TESTING POSITIVE

    INDICATE DEMOGRAPHICS OF THOSE TESTING POSITIVE WITHIN THE PAST MONTH.
    GIVE DATA FROM A WEEKLY BASIS NOT CUMULATIVE FROM THREE MONTHS AGO. WHAT IS HAPPENING NOW??

    1 vote
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  18. Explain why COVID Dashboard Case and Death peaks occur most often specific days

    Why do COVID Case peaks occur most often on Saturdays and Sundays and Death peaks occur on Thursdays and Fridays?

    1 vote
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  19. Why have you removed death counts by county?

    Until today, on the death chart I could see my county count. That seems to have been removed - why?

    1 vote
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  20. breakdown the # of Deaths by additional detail

    There have been X number of deaths attributed to Covid in Arizona. Is there a way to show some statistical demographic data of those in this number?

    Age group, whether or not there were other contributing health factors or was it just the COVID illness, male or female, etc.

    1 vote
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