ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. Need an easier way to check allotment

    Some sort of app or option on the web site.

    12 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  2. Extend expiration date for medical marijuana cards

    do you do the current health crisis is it possible to extend the expiration date of expiring cards for several months to help mitigate our situation

    5 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  3. Make website more user friendly

    Make it possible to someone reach a live person. I don't understand how I am supposed to apply for a dupicate card (I lost mine) and have the number when I lost mine. How about a way to deal with that issue? I'm sure it's not uncommon.

    5 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make all links work

    When I click on some links, they don't go anywhere. Might be nice if they did.

    4 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  5. website not working

    Caregiver frequently asked questions will not open.

    4 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  6. Discount

    Why can’t a disabled senior on SSID get a discount, but food snap can? What’s wrong with this picture?

    4 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  7. Medical Marijuana Card renewal during the Coronavirus Pandemic

    Renewing a medical marijuana card is difficult during this time of CoronaVirus pandemic. For example, my doctor has canceled all non-essential appointments at this time and so getting updated medical papers from her office is not possible at this time. Would it be possible to get an extended renewal date and pay any additional fees online?

    4 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  8. Pick up the phone.

    I called today and sat on autohold for 33 minutes before being transferred directly to someone's voice mail. I called back. I've been on autohold for 15 minutes more.

    3 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  9. so when application is complete- tell me what happens next

    the follow thru is lame. tell me what happens next " thank you for your application it will be processed and if accepted ..

    3 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  10. I am new here. I found you on google with medical food process when people eat. I want to say something. Most of our college students are fr

    I am new here. I found you on google with medical food process when people eat. I want to say something. Most of our college students are from Kerala, India. One thing I notice they are using banana leaf when they are taking food instead of any material utensils. I told them what is the reason behind this? Our students answered amazingly, it has much healthy reason. So I want to know from you what is the exact healthy reason behind it. Please guide me.

    3 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  11. Temporary registration link?

    I was sent a "temporary link" to register but it led straight to the portal login. I can't login without registering because I was not yet able to create a password. When I click "forgot password" link nothing is sent to my inbox to reset password. How do I find or create my password?

    3 votes
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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  12. Alternative access

    I renewed my card but do not own a cellphone.There should be a option for dispensary access with out a cell phone.

    3 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  13. give contact info to speak to a human

    Give us a phone # or an email. How do we contact the dept?

    3 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  14. 3 votes
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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  15. Lower prices for MM patients or expand the 25 mile rule of cultivation to all patients located less than than 25 miles to allow cultivation.

    As a patient with card on very low SSD income, not getting food stamps because I don't want to deal with the hassle of the extra paperwork, etc., it is extremely expensive to purchase medicine at the dispensary in my area and none of them around here will deliver. If dispensaries refuse to lower prices for patients, I suggest Medical patients living less than the 25 mile rule should be allowed to cultivate, as the new recreational law allows for non-patients, or else create patient co-ops who teach each other how with workshops for personal use medicine.

    3 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  16. Change back to the old MMJ application system

    The rollout of the new application system has been riddled with problems. The processing time of applications has increased. Many patients are struggling to access their portals because of errors in the data being used by DHS. Hold times on the phones have increased. When speaking to anyone within the office, everyone regrets the changes were made. The easiest way to fix this terrible rollout is to resume accepting applications through the old system. In less than 8 weeks there will be no more renewal applications to process for a year. Those are the patients who are causing the most…

    2 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  17. Have someone actually ANSWER the phone!!!

    Have been on hold multiple times for over an hour each, have tried emailing but no response. I am a caregiver and NEED to have my card and my caree card synced by date. Can't buy for him because of different dates on cards! Would SOMEBODY PLEASE ANSWER??? I ALREADY tried emailing, so don't tell me to to that!

    2 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  18. Card renewal problem

    Hello, I was trying to log in the application, however when I started the process, the webpage froze and now there is a message, that I do not have access to this webpage or that my application was already submitted. It was not. I am mot sure what to do.

    1 vote
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  19. Request for additional info confused me.

    I think I have answered an additional question on my renewal application, that I am not requesting to grow, which kept disappearing when I originally applied, but I am not sure if it went through.

    1 vote
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  20. app status

    The application status just says app approved, it does not talk about what step that is in the process. Is that the first step, the last step?

    1 vote
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