ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

My experience or suggestion is...

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  1. Fix the MyIR website

    Fix the MyIR website - it has not been working for days. People need copies of vaccine records

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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Your site states that my cookies are disabled. They are NOT yet your message box will not send with the continuous rejection message that co

      our contact section refuses to send my message stating that cookies are disabled. That is not so. Cookies are enabled so your tech needs to get to work and fix whatever problem your site has. Why does your Department not have direct email access as the other departments do?
      Too busy to answer email? too much work? Public servants, Bah!

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      • You have no email contact addresses. Why? Too much extra work? My wife, Francisca Amada Acuna was born in the Ajo Hospital on 3 August, 1965

        My wife, Francisca Amada Acuna was born in the Ajo Hospital on 3 August, 1965. Would that birth have been automatically registered at your central records office for births, deaths and marriages? If so, how do we apply for a copy of the birth record, please?
        That hospital in Ajo was closed down many years ago so if there is no central recording office for the State, where are those hospital records archived so that a copy of the original birth certificate can be accessed?

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        • Medical Marijuana CME

          I was looking for the online medical marijuana CME module. I went to azdhs.gov/cme, and it presents the option of "medical marijuana continuing medical education (CME) module." When I click on the link, it just sends me to a frequently asked questions page. Do you have a proper link to the module?

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            0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
          • How/where do I get DNR form? Can you mail to me?

            To have this info on web site.

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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • website not working

              Caregiver frequently asked questions will not open.

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                0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
              • quick link for providers to log in

                I am having difficulty finding the log in page for the DAVE site to be able to fill out a death certificate. once on the web page, it is not intuitive to be able to find the log in.

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                • 1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Please remove my email address

                    Someone added my email to your list and you do not provide a link to modify subscriptions. I do not live in Arizona and have used this email address for years.

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                      0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
                    • Captcha Response not easily found on page

                      No Captcha Response found on page

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • email address and/or web inquiry form

                        Hi:
                        I am unable to find either a general email address to contact your department or at least a web inquiry form typically found on websites. Please one or the other on your site. Thanks!

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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Error CORRECTIONS

                          I am an almost daily user of your data base, but today I came across a mess. All entries for Pima County, 1912 Deaths, numbers 33 through 48 are incorrect names and they are from Maricopa and Mohave counties. Are there coresponding entries elsewhere that are correct for Pima County?
                          As an aside, when searching for any given year in Pima County (and I assume each county has similiar entries), there are about 30 inirial entries that are the same for any given year search that have incorrect dates which anyone with access to your system could correct in a…

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                          • Convert the BRFSS survey to digital please!

                            I participated in the BRFSS by phone today and found the process to be almost unbearably painful. As a health care provider I appreciate the value of the data collected, but doing it as a scripted phone interview was overly long and difficult. I was able to find and read the questions on-line and should be able to complete the task more accurately and in a fraction of the time electronically. Please consider offering an electronic survey link in the future. I'm also curious why the most recent report available is from 2015? My interviewer had below average English speaking…

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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • I GOT A COMPLAINT ABOUT THE AZ STATE DURABLE MEDICAL EQUIPMENT COMPANY DIAMOND MEDICAL

                              I HAVE ARIZONA LONG-TERM CARE AND MY ID NUMBER IS A49590300
                              MY NAME IS DAVID KINMAN AND DIAMOND MEDICAL EQUIPMENT WONT SUBMIT TO MEDICARE AN ORDER FOR A COMMODE BECAUSE THEY SAY THEY HAVE BEEN DENIED SINCE THE AFFORDABLE CARE ACT AND I KNOW FOR A FACT I HAVE GOTTON COMMODES BY MEDICARE SINCE THEN SINCE IVE BEN PARALYZED SINCE ONLY 2009 AND I GUESS THEY LOOSE MONEY ON EVEY DENIEL BY MEDICARE SO THEY REFUSE TO SEND THEM THIS IS THE AGENCY THAT THE AZ STATE NOW GOES THROUGH THIS DOESNT MAKE SENCE AND IS PROBABLY ILLEGAL PLEASE EMAIL…

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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Suggestion for CITING/REFERENCES

                                I use your website pages to do school research papers but I never am able to find who wrote the topic on certain things or what year it was written, is there any way this can be updated into the webpages on the website?

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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Got an email about my replacement mmj card Monday, it’s now Saturday it isn’t here

                                    I want know when I get my medical card back, I am low on medication and my PTSD is getting really bad

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                                      0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Fraudulent Billing Information

                                        When I submitted my insurance information for my newborn's screening test, I received a bill from ADHS saying that the patient could not be identified by the insurance as insured. I checked with my third-party administrator and found out that the claim had been accepted and was being processed. When I called your billing department to find out why that note had been added, the only response I got was that my third-party administrator "takes a long time" and that a note would be added to my account, after which I was hung up on. No mention was made of…

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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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