ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. hours you are open

    please add this info to web site.

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  2. ability to apply online

    your offices around the valley are jam packed with women wanting either to sign up for wic or with people who have questions. If you gave the ability to apply for wic online, it would cut wait time for the mothers who have to bring their children with them to the office.

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    completed  ·  ADHS responded

    We agree it would be helpful, however the Women, Infant and Childrens nutritional program is a federal program. Federal rules state the client receiving benefits must be present at the time of certification.

    WIC does help to streamline the appointment by having adjunctive eligibility (meaning their participation in AHCCCS, Food Stamps or TANF automatically makes them income eligible for WIC, which cuts down on the amount of paperwork that needs to be reviewed).

    In addition the WIC program is set up as the premier public health nutrition program because of the tailored nutrition education, breastfeeding support and referrals to other services that we provide in addition to the healthy food.

    These services are based on the individual family needs and the nutrition assessment that is done at the time of certification.

    On a happy note, we will be moving to certifications for children for 1 year, rather than…

  3. 1 vote
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  4. Add a 'change your address' button somewhere on the website.

    I recently moved and have been trying to get my new address information updated. This process is still ongoing after a month. If you had an easy link on the website, this would be done already.

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    The program is set up through the application process. You just do the same thing you did when you applied and there is a choice to change your information. It’s very simple.

  5. in regards to the massive bed bug infestation at Church on the Street

    The bed bug infestation at Church on the Street at 3210 NW. grand avenue must be in tens of millions of bugs which must be infecting the entire city and state of arizona with some 100 individuals going through their program every few months-most leaving because of the hundreds of bed bug bites they receive every night in the 100 or so rooms. The entire facility needs to be stripped and decontaminated. Having lived there 6 months, I and my fellow victims received thousands of bites-one room that was bombed with cedar oil killed 2 thousands bugs that we counted…

    2 votes
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  6. What are you doing to promote the Medical Marijuana Fund?

    Hello Mr. Humble,

    I've been reading your blogs and I really appreciate the opportunity to post a suggestion. I want to make a donation to the Medical Marijuana Fund and you are the agency that is in charge of that. Where do I send my money and how will you be using these funds once the checks start flying in. I know the program needs funds and I want to help patients who cannot afford their cards even at the discounted price of $75.00. I would be more than happy for my funds to go to veterans and elderly patients…

    13 votes
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    5 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    At this point, ADHS is not accepting donations under the Arizona Medical Marijuana Act.

  7. medical marijuna is legal -make is excessibal and affordabale for those who need it now

    I am a 50 year old mother of 5 and Grand mother of 3 and have been suffering with sever spinal pain,migrains anxiety and insomnia due to a childhood disease called equine encephilitis, that I was lucky enough to survive, when so many others have died from it. For 30 years now I have been to, too many doctors to count and just as many drugs and continue to take those drugs just to function in my daily life.I am looking to relieve my condition with a natural medication that will not cause side effects that ultimately will kill me…

    1 vote
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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Thank you for writing. We understand your situation and can sympathize. However until there is a ruling from athe courts, ADHS has suspended the dispensary portion of the AMMA.

  8. ang a caregiver to someone who has a card already

    when my husband initialy had gotten his medical marijuanna interview with the Dr. we didnt realalize that I had to be designated as a caregiver at that time and now how am I supposed to be added now you people need to have a seperate form for caregivers to be added to those who already have their cards please.

    7 votes
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    3 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Patient resubmission form for Prop 203 is NOT broken!

    My lack of understanding pertaining to the resubmission process seems to have been the problem. "My bad," seems an appropriate comment. Thanks for your patience.

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Patient resubmission form for Prop 203 is broken.

    There is no way to upload corrected physician attestation form in a Prop 203 resubmission attempt. The patient is directed to change only corrected information. There is no prompt to allow for new upload of information. Only given ten days to resubmit: please help!

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    When you are having a problem with the technical side on the medical marijuana pages, please use the web chat function on the left hand side of the website. You’ll get people who are very knowledgeable about the system.

  11. Close these so called Marijuana Clubs down immediately!!!

    First of all, what are these so called Marijuana Clubs all about. I'll tell you, its a scam to sell marijuana for $ 25.00 per gram under the disguise that members are donating the pot to the club...............and if you pay $ 25.00 to join and $ 75.00 to get in the back room you'll get 3grams of pot........That is nothing more than a drug dealing operation (at this time). And obviously, the pot these clubs are selling (donating, yeah right) must have been "acquired" illegally!!!! That's right POLICE, take notice!!!! It takes 4 months (120 days) to grow marijuana…

    1 vote
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    5 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    The law passed by voters gives the Department limited oversight of caregivers and patients. The Attorney General’s office is looking into the legality of the clubs.
    To Miguel: potential dispensaries must meet local zoning requirements before they could apply to ADHS. Local government around the state continues to consider the dispensary locations, but the state system is suspended until there is a decision in the courts.

  12. 3 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Thank you for expressing your opinion. Until there is a decision about the federal law, ADHS will continue to provide cards, but not license dispensaries.

  13. Quit dragging this out !

    give us all guide lines and places to get what our card intitle us to as people in pain! you had no problems taking our money for cards.. by the time you legal begals get it together my card will need to be renewed again...it is not about the money for people suffering..it about getting us out of pain! i am sick of waitting and i am not alone!

    22 votes
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    6 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    We are working as quickly as possible to move forward with the dispensary portion of the law now that the lawsuits are pretty much settled.

  14. Put in plain language what the services cost

    I am looking for a clinic that can help me even though I have no medical insurance and have not been covered by AHCCCS. I do work a full time temp job to support my family (which I am barely able) so cannot wait in a clinic for days on end. I am about to lose it with my untreated depression, bipolar disorder and GAD.

    6 votes
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  15. We need more practical legal information.

    Why isn't there any further or more detailed information on the AG's move against the legally passed proposition? Why IS he doing this, do we pay him to exercise and spend our time and money fighting for and pursuing his own ideals? We need to know what our state government is up too, after all,... they do work for us. This info could help a patient decide whether or not to even disclose their condition to the state because we could all be gathered up as co-conspirators if the AG succeeds in convincing our voters that AZ will suffer "Federal…

    4 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Please limit your comments on here to feedback about the Department of Health Services. You may want to send these comments to the Attorney General’s office for response.

  16. 0 votes
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  17. The AZDHS shuld be monitoring Medical Marijuana Doctors Clinics.

    There are Marijuana Doctor Clinics in Arizona that advertise patients do not need recent medical records to qualify for the program, as well as many doctors that will certify anyone with a $150 payment. Many patients that now have a MMJ card or a recent recomendation from a doctor may not be entitled to them. This is blatent disregard of the of the Arizona State Law both by the patient and the recommending doctor. How does the AZDHS plan to police both the doctors and clinics that break the law?

    1 vote
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    4 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    ADHS does not have any authority over doctors. If they are doing what you say, you should report them to the medical board that licenses them. ADHS works closely with the boards to try to keep the medical marijuana program, medical. Thanks for your help in this process.

  18. 9 votes
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    completed  ·  1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Video Updates

    Hi Will,

    How about some current video updates? The last update is when the last draft rules were posted.

    Patients would like to hear you speak about the current situation and what is being done to implement the AMMA.

    Thank you.

    3 votes
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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    You can subscribe to updates through the website. As soon as anything develops, you receive an email. That’s much faster than waiting for us to produce a video. Thank you for the suggestion though.

  20. please will you honor our email requests to change our cultivation status?

    you guys wrote, in response to another persons question about changing their cultivation status, "We anticipate that the Medical Marijuana Program online change feature to be available in the next few weeks. In the interim we are honoring requests for individuals that may want to change their cultivation status or to add/designate a caregiver. You may contact us at m2programsupport@azdhs.gov."

    I have sent the email but have not gotten any response from the department. I also used your online chat feature today so i could try to confirm that my request is being processed, or at least find out…

    1 vote
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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    The online function is now available on the application page of the medical marijuana website. Previous to this we had been making the changes individually – so it took quite a bit of time.
    Thank you for your patience,

    I’m not sure how long it takes to make the change and issue a new card. I will find out and respond shortly. As far as the length of time it took for someone to respond on the chat function, I will look into that as well.
    We are trying to be helpful in this situation because we understand Qualifying Patients may have planned on having dispensaries around this fall.

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