ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

My experience or suggestion is...

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  1. Website Suggestion

    I have a suggestion for a website on your Injury Prevention Resources page. It is the Kids Safety Network (www.kidssafetynetwork.com). They have a lot of great resources on injury prevention, health & product recalls. I just thought it would be a great fit for your website. Thanks!

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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Make all links work

      When I click on some links, they don't go anywhere. Might be nice if they did.

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        0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Information on Adverse Health Events?

          Does ADHS collect information on "Never Events" (Otherwise known as "Adverse Health Events")? If so, will this information ever available? Since this type of data tracks very serious errors/issues, it would be great to have access information regarding hospital incidents.

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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • I requested an application for a copy of my birth certificate via the phone & have not received it yet.

              please make it easier to print an application for a copy of a birth certificate. The Microsoft Reader wouldn't open for me.

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              • 1 vote
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                  started  ·  ADHS responded

                  Thank you for taking the time to let us know. We will work on getting the link restored right away.

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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    ADHS responded

                    Thank you for reaching out to us.
                    Are you looking for general information on immunizations? If you are, try cutting and pasting this site in your browser. If you still have problems, let us know specifically what you are looking for.
                    http://www.azdhs.gov/phs/asiis/

                  • I was given a map that depicts the Brth/Death Department location.

                    Invert the picture of the location. It appears to be upside down.

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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • It is impossible to follow a Chapter/Article from index to actual reference.

                      Try Chapter 10, Article 8. Can you locate Article 8? Or, click on one of the high-lited lines in the cover Index; Your sub-pages [if there is a sub-page] do NOT reference the Chapter ! This is so poorly done, I am in shock. Surely the Az Dept of Health Services can find somebody who can do a better job than this !!!

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        ADHS responded

                        Thank you for your comments. The Department is looking into revising the webpages.
                        If you need the information, To get to the information now, click on Chapter 10 at the top and that will take you to the Articles that you can click on for the document you are referencing.
                        If you still have problems, please call the ADHS main number at ADHS: 602 542-1025.

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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Fraudulent Billing Information

                          When I submitted my insurance information for my newborn's screening test, I received a bill from ADHS saying that the patient could not be identified by the insurance as insured. I checked with my third-party administrator and found out that the claim had been accepted and was being processed. When I called your billing department to find out why that note had been added, the only response I got was that my third-party administrator "takes a long time" and that a note would be added to my account, after which I was hung up on. No mention was made of…

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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • concerned about opioid legislation

                              I would like to advocate for those opioid users that are too sick to advocate for themselves. What is being done to protect their interests

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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Error in link

                                hhttp://www.azleg.gov/viewdocument/?docName=http%3A%2F%2Fwww.azleg.gov%2Fars%2F36%2F02814.htm
                                Additional "h" at start causes error in browser as there is no "hhttp" protocol

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                                  0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
                                • Cannot FIND WAYS to select/specify a designated CARE GIVER

                                  I live in Kearny, Arizona. Superior Organics Dispensary CLOSED. I would like to select a DESIGNATED CAREGIVER as a supplier. But I CANNOT FIND THE APPLICATION FORM that I need to fill out to identify and select my Designated Care Giver. Can you help?

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                                    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
                                  • website for corrections is not working

                                    I need to correct a few things on my app and your site is not working - I am using the link you supplied for revisions and it does not work - please advise

                                    0114723QPQO143528003

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                                      0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Hire a completely new staff

                                      I can get better customer service from a lobster in the middle of the Atlantic ocean in the pit of a whale shark's stomach that has croaked over and been eaten by 19 great white sharks. Your customer services are worse than a banana peel that has been sitting in the garbage can in my bathroom for the last 7 months. FIX IT

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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Smoking Violations Submittal - does not confirm success

                                        Your Android and regular computer submission process does not confirm whether or not submission was successfully submitted - I tried numerous times and on multiple applications to submit my concern/complaint - could you please confirm that my concerns were received?

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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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