ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. Extend expiration date for medical marijuana cards

    do you do the current health crisis is it possible to extend the expiration date of expiring cards for several months to help mitigate our situation

    5 votes
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  2. Medical Marijuana Card renewal during the Coronavirus Pandemic

    Renewing a medical marijuana card is difficult during this time of CoronaVirus pandemic. For example, my doctor has canceled all non-essential appointments at this time and so getting updated medical papers from her office is not possible at this time. Would it be possible to get an extended renewal date and pay any additional fees online?

    4 votes
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  3. COVID-19 protective equipment

    Dear,
    We are DOMLONG who is dealing with all protective equipment like N95, surgical mask, medical masks and gloves with all necessary certifications. We are ready to accept your emergent order for COVID-19.
    Hope you all healthy.

    1 vote
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  4. No doctors evaluation for at risk seniors during the pandemic

    I am a senior (69 year old). I have been enrolled in the Medical Marijuana program since its inception. Being part of the high risk category for the recent pandemic; I have been advised to self quarantine. I would suggest allowing people in my situation to be allowed to (at least temporarily) skip having to go to receive a doctor's evaluation for the reissuing of the permit.

    1 vote
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  5. Put yourself in the position of those counting on you

    Your site says that, to email you, I must log in. Once logged in, there is not place to email. Also, I tried to verify my MMC information. It asks for patient ID. I DON'T HAVE THAT. Is this really that difficult. I qualified for a card on 1/12/20 but was never told until I CALLED, and was referred to your site and I was able to confirm my card. And ... no card ... I understand you've gone digital, but I NEVER RECEIVED ANY EXPLANATION OR INSTRUCTIONS ... OR ANYTHING. Thx for the service.

    1 vote
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  6. Better communication

    How do I get my new card. It’s frustrating not getting a hold of a person or call back, my card expires during the weekend and can’t get my new one

    1 vote
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  7. 1 vote
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  8. Alternative access

    I renewed my card but do not own a cellphone.There should be a option for dispensary access with out a cell phone.

    3 votes
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  9. i lost my mmj card what do i do?

    lost my card what are my next steps?

    1 vote
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  10. Make it easier. Coming here in my condition isn't my pleasure.

    In Dec. 2019 I received email to update things on your sight. When I did, I also downloaded last year's card here which is now expired. I had renewed prior to exp. and my new card is in your system. I'm not able to remove my expired card or locate my renewal. I need assurance I can still purchase my medication. I need sleep, badly.

    1 vote
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  11. I cannot update my email address

    The ID number is not accepted for updates.

    1 vote
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  12. uploading forms

    I have NO idea how to upload photos and documents required to renew my license. PLEASE BE SPECIFIC ON HOW TO DO THIS. I'm not tech-savvy. I suggest you include information on how to do upload on your website.

    1 vote
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  13. give contact info to speak to a human

    Give us a phone # or an email. How do we contact the dept?

    3 votes
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  14. Lost Card

    I Jose Sanchez went to Arizona Organix located near 51st ave and Glendale dispensary yesterday and they gave my MMC to another patient, I still not yet recieved any information regarding my card!! how do i go about getting it back, or what do I do!!

    1 vote
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  15. 1 vote
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  16. send my card

    I was certified dec14 and still have npot rercieved my card HELP what is going on???

    1 vote
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  17. Temporary registration link?

    I was sent a "temporary link" to register but it led straight to the portal login. I can't login without registering because I was not yet able to create a password. When I click "forgot password" link nothing is sent to my inbox to reset password. How do I find or create my password?

    3 votes
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  18. We are having trouble receiving your email when we try to reset our password.

    Please, please contact Robin at 480-330-6283. We have been talking to some of your people trying to resolve this issue. We just need our cards.

    1 vote
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  19. Send paper surveys.

    None of the surveys I have received function at all; I would like to have my opinion included.

    1 vote
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  20. Update your page on medical marijuana

    We waited 6 days for the 'welcome' email saying that we could access my grandmother's med card. I call and get told "we don't send that email anymore, just log into the portal". How absolutely disgusting that no one told us this, meanwhile my grandmother has stage 4 cancer and is waiting for her e-card to arrive in her email. Change your website. People are dying.

    1 vote
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