ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. Individual portal

    I cannot access my individual portal. I have an acct.

    1 vote
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  2. why cant i find a list of dispensaries?

    make a compiled list of licensed dispensaries.

    1 vote
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  3. Missing card

    I received notice that my renewal application has been approved but my new card is not on my portal. Please advise.

    1 vote
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  4. Enhanced Purchase History

    There is a section for purchase history, although only for the past month. Can I see a YTD purchases or the last year. Also since it is collected, it would be nice to see the detail of my purchases.

    1 vote
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  5. Have someone actually ANSWER the phone!!!

    Have been on hold multiple times for over an hour each, have tried emailing but no response. I am a caregiver and NEED to have my card and my caree card synced by date. Can't buy for him because of different dates on cards! Would SOMEBODY PLEASE ANSWER??? I ALREADY tried emailing, so don't tell me to to that!

    2 votes
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  6. 1 vote
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  7. Whats going onwith my card?

    Why havent i recieved my card?

    1 vote
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  8. help an assistance!

    im a D.A. with Herbal Wellness Center and have been trying to gain access to our portal for patient services....
    Please create window portal for this account ..
    D.A. # 0314803DAYI856798003
    Thank you so much !

    1 vote
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  9. The online qualified adult patient form will not load

    when will the online form be available to obtain license?

    1 vote
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  10. suggestion?!

    I cannot get in to apply or check my status! I am IN PAIN! H...E...L...P!

    1 vote
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  11. need new card

    cant renew is this true?

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  12. Pick up the phone.

    I called today and sat on autohold for 33 minutes before being transferred directly to someone's voice mail. I called back. I've been on autohold for 15 minutes more.

    3 votes
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  13. Does not recognize my username, unable to login

    Allow me access to the e-card or mail me a physical card. at this time I am unable to get the medication that I need, this should never happen with medicine! A site goes down and I loose access to my med's!

    1 vote
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  14. send link to portal

    spent an hr waiting for a link to access the portal

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  15. Have a list of accredited MMJ Dispensaries per county.

    ADHS needs to have a page dedicated to showing available dispensaries per county, their names and locations.

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  16. Doctor that approved my medical card

    I need to find out, what doctor approved my medical marijuana card

    1 vote
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  17. Easier access

    I can't get into the portal to get my electronic medical marijuana card. I've gone to the page and it won't let me type in anything. It says they've emailed me but have received nothing.
    My email is Mikekennedy5594@gmail.com

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  18. My medical marijuana card expires today

    My medical marijuana card expires today, but I have received NO information regarding when my new card will arrive. I paid for a 2-year card. I'm not computer savvy, but I received an email that stated my renewal was accepted and finalized. WHERE IS MY NEW CARD?

    1 vote
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  19. Need Online Support

    Since you've gone to a fully "online" system for medical marijuana, why do you not have any tech support available for when your website is not working correctly?

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  20. Renewed License

    I got my MMJ card renewed on Tuesday. How long till I receive my new number? I need some meds and I'm in pain. Thank you.

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