ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. 1 vote
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  2. Id

    Racoerd

    1 vote
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  3. Please Help Me

    My card expired and I can't figure out how to give you my updated information.

    1 vote
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  4. Card renewal problem

    Hello, I was trying to log in the application, however when I started the process, the webpage froze and now there is a message, that I do not have access to this webpage or that my application was already submitted. It was not. I am mot sure what to do.

    1 vote
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  5. Renewal App link fails to load

    When I click the link for Submit Renewal App I get an error. I am trying to download the renewal forms.

    1 vote
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  6. Az Programs.

    Stop needing to test flower. Since the rec law has passed , my prices have shy rocketed ,and the quality sucks. More importantly is the need for deli style service.
    All the concentrated are legal. edibles can be unpredictable at best. Yet you wan the flower tested. Makes zero sense. I want to be able to speak to a bud tender and see what I am getting. I am getting ripped off

    1 vote
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  7. Not Secure Website Warning

    I would love to log into my account but my internet security says your website in not secure and my info may be stolen if I log in. Suggestions? Also, why is this site not secure????????????

    1 vote
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  8. 1 vote
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  9. Lower prices for MM patients or expand the 25 mile rule of cultivation to all patients located less than than 25 miles to allow cultivation.

    As a patient with card on very low SSD income, not getting food stamps because I don't want to deal with the hassle of the extra paperwork, etc., it is extremely expensive to purchase medicine at the dispensary in my area and none of them around here will deliver. If dispensaries refuse to lower prices for patients, I suggest Medical patients living less than the 25 mile rule should be allowed to cultivate, as the new recreational law allows for non-patients, or else create patient co-ops who teach each other how with workshops for personal use medicine.

    3 votes
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  10. purchasing CBD cream

    I have arthritis in my hands and shoulders. I would like to buy CBD cream containing THC for the pain. I acquired some CBD cream while in Colorado and found it is most helpful for the pain.

    Is there a procedure/registration that would allow me to purchase just CBD cream. My provider will write an RX for Steroids but not for CBD cream! The steroids have many bad side effects on my system.

    1 vote
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  11. Medical Marijuana Dispensary List

    As a patient, I have not received an updated AZDHS Operating Dispensaries since March. How do I receive an new one??

    1 vote
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  12. Make available with ease

    Dispensaries are not able to provide a patient with their allotment amount. Would be helpful if it was easy to access via the ADHS site.

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  13. 1 vote
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  14. where do i log in on this page? where do i check my allotment on this page? even the bud tenders don't know where to find this info!!

    make it easy to find where I log in and where I check my allotment. I cannot find either on the site. even the bud tenders don't know where to find this info!!

    1 vote
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  15. Make a sign in box that can be found !

    worst site ever. where is the sign in to my account. Home page is totally worthless.

    1 vote
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  16. Change back to the old MMJ application system

    The rollout of the new application system has been riddled with problems. The processing time of applications has increased. Many patients are struggling to access their portals because of errors in the data being used by DHS. Hold times on the phones have increased. When speaking to anyone within the office, everyone regrets the changes were made. The easiest way to fix this terrible rollout is to resume accepting applications through the old system. In less than 8 weeks there will be no more renewal applications to process for a year. Those are the patients who are causing the most…

    2 votes
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  17. Have someone actually ANSWER the phone!!!

    Have been on hold multiple times for over an hour each, have tried emailing but no response. I am a caregiver and NEED to have my card and my caree card synced by date. Can't buy for him because of different dates on cards! Would SOMEBODY PLEASE ANSWER??? I ALREADY tried emailing, so don't tell me to to that!

    2 votes
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  18. Licensee check

    An online means to search for and check cultivation licensee's status for non-individual licensees.

    1 vote
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  19. Pick up the phone.

    I called today and sat on autohold for 33 minutes before being transferred directly to someone's voice mail. I called back. I've been on autohold for 15 minutes more.

    3 votes
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  20. Medical Marijuana Card renewal during the Coronavirus Pandemic

    Renewing a medical marijuana card is difficult during this time of CoronaVirus pandemic. For example, my doctor has canceled all non-essential appointments at this time and so getting updated medical papers from her office is not possible at this time. Would it be possible to get an extended renewal date and pay any additional fees online?

    4 votes
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