ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. Where are Covid patients from

    Like to know if they are immigrants, green card holders or dual citizenship. Is the daily count being held up for weeks? How do you count deaths, I.e. the day they died or within a certain time of there deaths.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  2. DROP VITAL CHECK AS A VENDO

    Drop vital check as state vendor. poor service. one hour wait times on phone. order certificate 11/12/20 as of today 11/24/20 still had not been processed or received by vital records in az. vital check offered no explanation as to why the order had been sitting unaddressed for 12 days. GET A RELIABLE VENDOR. Vital check fails the test.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  3. The Covid data pages are not very useful.

    Why not show a 7 day running average graph of new cases? The "Total percent positive" does not tell us how each county is currently doing. And a graph is much clearer. If that info is on the website, I haven't found it.
    Thanks.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  4. Stats of number of deaths from Jan 2020-July 2020? All deaths per month including COVID?

    Where can I get the number of deaths from Jan 2020-July 2020? All deaths per month including COVID?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  5. I'd like to see the average number of deaths compared with the current number of deaths. That difference in number would be those that died

    I'd like to see the average number of deaths compared with the current number of deaths. That difference in number would be those that died from the virus, those that didn't seek medical help because of the virus, those that died of something else, but covid complicated matters, etc. Break out all those numbers, and let people see that data. Right now, people are parsing the data and they don't know what they are doing. If you lay it out, with a confidence level in your analysis, at least we'd have a general number to work from. I'm sure you'd…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fix PDF of records so that they can be opened/downloaded.

    Arizona Genealogy Record Search - cannot open PDF copies of DOB/DOD records to read details - this makes them almost completely useless for genealogy. The icons are grey and not active.....16DEC2021

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  7. MY FATHER EXPIRED ON 30-6-21 AT PHOENIX. I NEED DEATH CERTIFICTE IN INDIA. HOW TO ORDER ? PL SUGGEST.

    I WANT DEATH CERTIFICATE OF MY FATHER , DIED IN JUNE ,21 AT PHONIEX , I NEED CERTIFICATE TO BE SENT TO INDIA ADDRESS. PL SUGGEST HOW TO ORDER?.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  8. Update your process

    I need to get a genealogical copy of my mother's death certificate(as required for application into Daughter's of the American Revolution and Daughter's of the Confederacy). In these days of identity theft, I am not comfortable in mailing protected personal information (i.e. copy of my driver's license and birth certificate. PPI, most states and companies go to great measures to protect such data.
    I was told I didn't have to mail the documents if I had your form notarized, which I did. My driver's license and birth certificate was presented and verified by the notary.

    I receive a letter from…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  9. link to Office of Employment and Population Statistics within the Arizona Department of Administration

    This page says that the data were developed by the Office of Employment and Population Statistics within the Arizona Department of Administration but I can't find that office and I would like to know more about how they created the population denominator estimates.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    started  ·  ADHS responded

    Thank you for taking the time to let us know. We will work on getting the link restored right away.

  11. Make it easier to find immunization record

    I have received two Covid vaccines in Arizona and can't find a record of those in order to provide proof of vaccination

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  12. You need a chat feature on your website

    Trying to register my mom for COVID Vaccine. You need a chat feature on your website to help us fill out the forms correctly.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  13. Maintain previous format for Birth-Death records

    Previous format and organization of CoB/DoD records presented an essential overview of related names which enabled the viewer to research uncertain relationships, correlate historic facts, and spontaneously identify related records. This new system is like searching for "a needle in a haystack" where the specific names and relationships need to be known. This is not an improvement for genealogical research. To the contrary, it makes it almost impossible to discover related records through association and inference. I have been using the az.gov-Arizona Genealogy website for many years and find this a gravely mistaken "improvement". Sadly it has rendered these records…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  14. Vaccination Registration

    The site will not let me sign up. I tried about 20 times with every variation of my information I could imagine. I get the message to use correct information. My info IS correct. How can I register to get the vaccine? When I clicked on category, vital recrds popped up and I cannot delete it.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add an event date input by user. Use the old program as a model, it worked very well!

    The old search engine worked just fine. Why on earth did you gut the old program for this monstrosity??? Show deaths and births by Surname, Date and County,

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  16. Post a location for each area of the county and list groups eligible for the vaccine with the next date and times for appt's

    I've been trying for weeks to get an app't for Covid 19 vaccine. My wife is 79 & I'm 85. We live in the east valley, Mesa. Every time it always ends that every appointment is taken for at least 2 months.....help please!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  17. Horrible, awful, terrible!!! A complete disaster.

    You royally screwed up! The old search engine worked... really worked. This search engine is ****. I don't want to go through Family Search or Ancestry to access records. Don't get me started on what I think of their mulish search engines. My suggestion Give us back the old search engine...

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  18. Before you updated your website, I was able to type in my ancestors names and I was able to see birth and death certificates. Not now???

    We want the old birth and death certificate search engine back. I was able to use this extensively, now, it doesn't allow me to find my great grandfather who was born in 1875 and passed away in 1944. What's with that? PLEASE HELP!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  19. regarding the covid deaths and ventilators can we know % of those people who were vaccinated

    I'd like to thank you for your Covid-19 dashboard. Its easy to access and provides good intel. I would like to know the % of deaths and ventilators for those who were vaccinated. thanks!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  20. This search engine is useless for genealogy purposes. Suggest you go back to the old original version.

    Use something that works! This version requires you have information that you are actually looking for in the search!>

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base