ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. MobileIR

    Login Issue: Repeated attempts to login over last several days gets error "Something went wrong, please try again. If the problem persists, contact support for assistance". I also cannot find the MobileIR app on Google play. What's up with these?

    1 vote
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    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Search by County

    The ability to search records by county was previously very helpful when searching for family records. It would be nice if that option was available again.

    1 vote
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    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →

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  3. "Express Courier" options

    Additional shipping options, shown on your website, are available ONLY w/ UPS. I did not know that, checked USPS and could go no farther.

    It'd be helpful if "UPS" were stated somewhere near that info. VitalChek was unable to help; she said the "only" options were USPS or UPS.

    Once I'd gone back and checked "UPS" instead, I found a small drop down box on a later page that gave me the $17.50 and 19.50 options.

    1 vote
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  4. MY FATHER EXPIRED ON 30-6-21 AT PHOENIX. I NEED DEATH CERTIFICTE IN INDIA. HOW TO ORDER ? PL SUGGEST.

    I WANT DEATH CERTIFICATE OF MY FATHER , DIED IN JUNE ,21 AT PHONIEX , I NEED CERTIFICATE TO BE SENT TO INDIA ADDRESS. PL SUGGEST HOW TO ORDER?.

    1 vote
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    0 comments  ·  Vital Records (Birth & Death Certificates)  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Make it easier to find immunization record

    I have received two Covid vaccines in Arizona and can't find a record of those in order to provide proof of vaccination

    1 vote
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  6. Fix PDF of records so that they can be opened/downloaded.

    Arizona Genealogy Record Search - cannot open PDF copies of DOB/DOD records to read details - this makes them almost completely useless for genealogy. The icons are grey and not active.....16DEC2021

    1 vote
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  7. Sample Send - Please verify mailing address (2920 N 7th St Phoenix, AZ 85014-5454)

    Please verify 530 Obstetrics equipment labeled as ''+ 'PRE CAST MFG CO' / 'MADE IN MEXICO'' Craftsman tools and other items are ensurable up to the amount it cost to replace (3) trees. My (4) plant personal growth allotment will be exponentiated with agriculture land access; righted by annexation.

    1 vote
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  8. COVID vax QR code?

    MyIR has stopped providing SMART Health Card QR codes to AZ residents - will AZ adopt a system like the Washington state system? https://waverify.doh.wa.gov

    1 vote
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  9. 1 vote
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  10. The new birth and death certificate search engine is a total disaster.

    Returning the old vital records search engine would solve the problem...

    3 votes
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  11. Bring back previous genealogy.az.gov website!

    I have been using genealogy.az.gov for years. The new Genealogy Record Search on azdhs.gov is awful! The old website displayed far more information, including: more records per page, total of how many records found, which county the record was from, and a color distinction between death and birth records. Also, the new webpage is far slower at searching the records and to make matters more frustrating, it doesn't even produce the same records. Also, all the old links that were saved to the records are now obsolete. At least have the old pdf pages link to same record, but at…

    6 votes
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  12. Recent changes to the online search of historic vital records is a terrible mistake

    You have made the search less effective, and no longer searchable by county, and date ranges. Please restore the old functionality.

    5 votes
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  13. This search engine is useless for genealogy purposes. Suggest you go back to the old original version.

    Use something that works! This version requires you have information that you are actually looking for in the search!>

    1 vote
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  14. 3 votes
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  15. regarding the covid deaths and ventilators can we know % of those people who were vaccinated

    I'd like to thank you for your Covid-19 dashboard. Its easy to access and provides good intel. I would like to know the % of deaths and ventilators for those who were vaccinated. thanks!

    1 vote
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  16. Before you updated your website, I was able to type in my ancestors names and I was able to see birth and death certificates. Not now???

    We want the old birth and death certificate search engine back. I was able to use this extensively, now, it doesn't allow me to find my great grandfather who was born in 1875 and passed away in 1944. What's with that? PLEASE HELP!

    1 vote
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  17. Allow to pick which County as in prior website and mother's maiden name allowance

    This new format does not allow for Native American Names. They do not allow Navajo Name that does not always follow first, middle and last. Previous website was more user friendly. This site always show NO Results. Anything close to search does not show up. Which at least was the case in previous site.

    2 votes
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  18. Your Vaccine Registration Process is Non-Functional

    I am trying to make your system work more easily and not jam up with traffic: Your logic should be: STEP 1: Applicant enters all data required and it is saved (presently is erased and must be re-entered on each search). STEP 2: Rather than ask persons for a date to search vaccine event availability, the site should suggest the next available date and location to the applicant (!) I have been searching dates endlessly. I hit a wall (no available dates) then must leave, lose all data, and must start again (entering all data and searching for dates again!).…

    3 votes
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  19. add a county field on b and d records

    I don't care for your new search engine. Could you, at least, please add a county field so the search results isn't to large

    2 votes
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  20. cannot get on line to get appt for 2nd vaccine

    up at 6 am to register cannot get online

    2 votes
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