Ordered birth certificate on the 17th of August. Was told to keep checking the mail. It was sent to you on the 24th of August. Today is the 19th of Sept. AZDHS website states for faster service we use 3rd party services. It is so inconvenient and such a headache. I get nowhere talking with anyone. Told to go to the website and click on the big red link and I would be able to request another copy for free of charge. To no surprise, the link went to vitalchek so I can order a new one for a fee. Communication is the key to make things run smoothly. As far as AZDHS and vitalchek it is lack there of. I would much rather sit in the waiting room at the office for 8 hours and still would get it sooner. Many complaints regarding shipping issues. Unfortunately don't have the luxury of extra cash to keep a tracking number on the envelope. I hope they fix this issue.