ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

My experience or suggestion is...

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  1. Your Resignation is overdue

    Over 200 bodies can't be buried because of your department's IT changes and you call it a "BUMP"? A BUMP? Not only are you incompetent to manage crisis, you are totally unfeeling. People's dead awaiting the burial your department is now preventing are NOT "Bumps". Resign now.

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    • Please remove my email address

      Someone added my email to your list and you do not provide a link to modify subscriptions. I do not live in Arizona and have used this email address for years.

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        0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Fraudulent Billing Information

          When I submitted my insurance information for my newborn's screening test, I received a bill from ADHS saying that the patient could not be identified by the insurance as insured. I checked with my third-party administrator and found out that the claim had been accepted and was being processed. When I called your billing department to find out why that note had been added, the only response I got was that my third-party administrator "takes a long time" and that a note would be added to my account, after which I was hung up on. No mention was made of…

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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • complaint form suggestions

            Hi:
            1. your complaint form should issue a email confirmation it was received complete with complaint number, copy of message sent, and information as to what happens next.
            2. your complaint form should have a way to attach documents
            3. this service should include updates so you can view the progress of the complaint.

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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
              • Give a time frame for opioid statistics

                For example, the website lists 280 deaths from opioids - but is that over a week, a month, several months? I assume it's since the state started tracking, but when was that? Data may be more helpful if presented with the time frame, along with the average number per week/month/other.

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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Cannot FIND WAYS to select/specify a designated CARE GIVER

                  I live in Kearny, Arizona. Superior Organics Dispensary CLOSED. I would like to select a DESIGNATED CAREGIVER as a supplier. But I CANNOT FIND THE APPLICATION FORM that I need to fill out to identify and select my Designated Care Giver. Can you help?

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                    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
                  • why doesn't scroll function work?

                    dont require my email address

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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • azdhs.gov - Question

                      Good afternoon,

                      My name is Nicole Godfrey and I work in the outreach department at Mesothelioma Guide. We are an advocacy organization dedicated to helping patients diagnosed with asbestos illnesses. I was impressed with the resources that your website has available to your community.

                      Mesothelioma is a rare cancer and very few treat it. We specialize in connecting patients with doctors and treatment options that are best suited for them. Our services and resources are 100% free to patients and family members. Since we don’t charge for our services, we don’t have a budget to advertise. I'm reaching out to…

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Emailing the renewal reminder

                        Is not working. It got put to spam, and the thing expired. Lost a caregiver card that was just "purchased" at the tune of $200 in August. So here we are. Suggestion - US mail the reminder, instead of emailing.

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                          0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • app status

                            The application status just says app approved, it does not talk about what step that is in the process. Is that the first step, the last step?

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                              0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Licensing Rules

                                Place the rules link on the same page as Enforcement, Online Complaint, Consumer info, Provider Info, News Publication for Medical Facilities

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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • you need an employment link

                                  You need an employment link on your website

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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Online Appt Portal - WIC

                                    There should be a portal where existing families of the WIC program can set up online appointments with currently available schedules. Even if it takes 24 hours to approve or compromise a time. perhaps set up three options within this portal to choose from; this way there are multiple options and less need to have to communicate back and forth with WIC and Family receiving WIC benefits.

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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • It is impossible to follow a Chapter/Article from index to actual reference.

                                      Try Chapter 10, Article 8. Can you locate Article 8? Or, click on one of the high-lited lines in the cover Index; Your sub-pages [if there is a sub-page] do NOT reference the Chapter ! This is so poorly done, I am in shock. Surely the Az Dept of Health Services can find somebody who can do a better job than this !!!

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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        ADHS responded

                                        Thank you for your comments. The Department is looking into revising the webpages.
                                        If you need the information, To get to the information now, click on Chapter 10 at the top and that will take you to the Articles that you can click on for the document you are referencing.
                                        If you still have problems, please call the ADHS main number at ADHS: 602 542-1025.

                                      • filed a complaint in 02/17 regarding Phoenix Baptist Hospital negative treatment, and civil rights violation, of patient privacy.

                                        been several months and have not heard a response from the public health regarding this matter i am curious why know one has contacted me with the status of this investigation. My name is Jessie Taylor and my phone number is 6024309661 and I would like for some one to contact me regarding this matter. note if no one will responed to my compliant, I have no choice but to take this matter much higher

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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • RESTAURANT HEALTH AND SAFETY INSPECTIONS

                                          WHY DO YOU CHARGE OWNERS OF RESTAURANTS FOR RESTAURANT INSPECTIONS, SHOULDN'T THAT COST BE COVERED UNDER ARIZONA RESIDENTS'
                                          YEARLY TAXES, AS IN OTHER STATES? AND NOT BORNE BY A RESTAURANT OWNER?

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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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