ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. 14 votes
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  2. licensed midwives

    I am a mother who has a lovely "failure to progress" listed on my medical report on the birth of my daughter. When really, it was a failed unnecessary induction full of bantering by nurses who did not care a thing about me. The doctor did not even come to the hospital for the 14_ hours while I labored, stuck to my bed, even though I wanted to walk and be able to use my body to help progress the labor that my body was not even ready for.

    I have had a VBAC, attended by hospital midwives. I want…

    6 votes
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    completed  ·  ADHS responded

    Your opinions are important to us, but this is not the correct place to leave them. Please use the Survey available at http://www.surveymonkey.com/s/YX8VYBP so your comments can be considered in the pending changes concerning midwives.

  3. Your online provider, vital records check, is a scam.

    I tried to obtain a birth certificate through them. I submitted all documentation requested via their website and got confirmation of receipt. They charged my card, and then cancelled my order. There is no way to get in touch with a person, and will not correct their error. What a scam, and one endorsed and supported by the state of Arizona, no less.

    4 votes
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  4. You did not send me the death certificate we ordered

    make it easier to get hold of a live person.

    3 votes
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  5. list deceased persons

    I would like to know if there is some way I could find out if someone has past away. I would not ask for a death certificate....just a date if they have in fact, died. Is that under public notice? Thanks

    3 votes
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    completed  ·  ADHS responded

    Arizona death records are confidential until 50 years after the year of death. If the death occurred less than 50 years ago, the Office of Vital Records cannot share that information except through the process of issuing a certified copy of the death record. Only those individuals eligible under Arizona statute to receive a certified copy of a death record will receive one.

    Deaths that occurred more than 50 years ago are public record and can be searched for at http://genealogy.az.gov/

    In addition, you may search the Social Security Death Index to see if that site has information on a death that is less than 50 years ago.

  6. 3 votes
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  7. Unbelievable that the state's mistake is coming out of my pocket for my son's birth certificate.

    Do not charge for spelling errors. In no way should the state charge $30 per correction. Should be one fee for corrections. Makes me want to sue the state for over charging their citizens for their mistakes.

    I've spent hours trying to get this corrected. I've called and left messages. I've gone to the office. Nothing works with this office. No one wants to help. They sit there talking to each other about what they did they day before. GET TO WORK! Stop wasting my tax money.

    Jan Brewer, is this what my tax dollars are going towards? Why would…

    3 votes
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    completed  ·  ADHS responded

    The Vital Records office at ADHS, how a record is modified and how much it costs are all governed by statute and rule. The requirements vary based on a number of factors including the type of correction/amendment, why the correction/amendment is necessary, what information had been provided to the Office of Vital Records when the birth record was originally registered and how much time has elapsed since the record was registered. Specific information is available at: http://www.azdhs.gov/vitalrcd/amend_08.htm. We do have staff available to answer questions during business hours; please call 602-364-1300.

  8. Search of AZ Birth & Death records is unresponsive.

    System is unresponsive with new updates

    2 votes
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    completed  ·  ADHS responded

    Arizona is a closed record state. Only certain people are able to obtain copies of birth and death certificates. We do have an excellent website for death records that are old enough to be released: http://genealogy.az.gov/

  9. 1 vote
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  10. arksasas

    hi my name is jesica atwood i was born in tucson arizona and i need a certified copy of my birth certificate

    1 vote
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  11. Require Vitalchek to follow published instructions

    My son was not issued a birth cert after following instructions provided by Vitalchek. I was charged for a birth cert that they will not process without a state issued Id. The notarized form was received by them. I must now file as a parent because he needs the bc for a state issued id.

    1 vote
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  12. Vital chek is not worth it

    This is not the fastests option. They will say that your ID wasnt acceptable even when its a clear copy uploaded not faxed. Waste of time and the extra money that you pay thinking its going to speed up the process

    1 vote
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    completed  ·  ADHS responded

    We apologize for your frustrating experience and would like to offer some explanation as to why you may not be satisfied. When applying for a birth or death certificate through our expedited vendor it’s important to remember that if the application is incomplete or unacceptable, your order will be delayed and you will not receive your certificate in an expedited manner. Several items may cause a delay in the expedited process including unacceptable identification. Uploading you identification versus faxing your identification is preferable because a faxed copy of identification may not always come through clear on the other end. If you upload your identification, there may be other problems that could delay your order. Some of these problems are, an expired identification, the identification appears to be damaged, faded, pealing, or cracked, the signature on the identification does not match the signature on the application, or the signature on the…

  13. Look into the populus who were raised in Morenci AZ in the 60's, 70's and 80's .

    There have been a multitude of my former classmates who either died young and still lived in Morenci or who have moved away and have passed from some form of cancer or are currently suffering, or are survivors of this disease. There has to be a correlation to this. There are too many occurences. Either caused by the copper mines air quality at that time or the occurrence of radiation fall out in that area.

    1 vote
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  14. Information on site is unhelpful

    why not provide an easy way to access records (in particular marriage and divorce) - looking for two divorces, one in about 1919 and another in 1946 or 47. Have no idea how to start, other than paying a service to do this. Your on-line records for older birth and death certificates works well. Why not do the same with other records?

    1 vote
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    completed  ·  ADHS responded

    Marriage and divorce records are not available from the Arizona Department of Health Services, Office of Vital Records. Marriage and Divorce records in Arizona are maintained by the Clerk of the Superior Court in the county where the event occurred.

  15. open the vital records office to the public!!!!!!

    This office is essential! There are instances when time is an issue and without being able to get immediate assistance things take an immediate turn for the worse and live are greatly impacted for the worse. This comes from personal experience. Yet again our government failing us and our taxes are for nought.

    1 vote
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    completed  ·  ADHS responded

    We appreciate your feedback and concern. Should you not wish to apply to the State Office of Vital Records by mail, the Maricopa County Office of Vital Registration has 4 valley locations offering walk-in customer service. You may use the following link to find the location closest to you: http://azdhs.gov/vital-records/fees/index.php?pg=maricopa

  16. index of marriage records by name

    I am looking for my grandparents marriage license. They were possibly married in Phoenix in 1929. Isn't there a data base somewhere of names and marriage info. to at least learn if they were married here?

    1 vote
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    completed  ·  ADHS responded

    The State Department of Health Services is not the keeper of the marriage license records. We do keep a total number, but you would need to check with the County in which they were married for more information.

  17. Genealogy Death Records

    I've attempted several times to search for my relatives death record. Carl G Holz died 19 May 1908 in Maricopa County Arizona. Each time I begin the search, the website closes my web browser.
    Can you assist me, please? I appreciate your assistance.

    1 vote
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  18. adoptions

    sort by name

    1 vote
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  19. What the Heck????

    My Mom passed in 1988. What a mess to get a death certificate. I do not know the date and month, that was 25 years ago. I can provide all of the information if anyone would pick up a phone and listen. And do not tell me that you get thousands of requests every day. This is a personal matter, and being treated like some terrorist appals me. It is about my MOTHER. Thank You for your lack of concern, and lack of service to your public. I hope that the penneys that you have shaved make a difference to…

    1 vote
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  20. Genealogy Questions

    How do I know what death certificate IS public record.
    for Genealogy search?

    1 vote
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