Your online provider, vital records check, is a scam.
I tried to obtain a birth certificate through them. I submitted all documentation requested via their website and got confirmation of receipt. They charged my card, and then cancelled my order. There is no way to get in touch with a person, and will not correct their error. What a scam, and one endorsed and supported by the state of Arizona, no less.
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Nancy K Ash commented
Have used Vital Check in other states with no problem (Missouri is good). However, results depend on assistance given them by the State vital records department.
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kristal commented
should add birthdate