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ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

749 results found

  1. Make Food stamp application were you nvcan find t

    I have been looking for the food stamp application for a hour and can not find it. That is awful ! Please direct me to proper web page

    2 votes
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    1 comment  ·  Admin →
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    completed  ·  ADHS responded

    There’s a good reason you cannot find the information about Supplemental Nutrition Assistance Program (formerly known as food stamps) – in Arizona, the Department of Economic Security handles that program. You can find out more on its website at: https://www.azdes.gov/variant.aspx?id=5199

  2. i have recently been cut of of my pain medications ( oxycodone) due to my docter refering me to get a card

    how am i to get my pain medications along with the fact i have a medical marajuna card??

    0 votes
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    completed  ·  ADHS responded

    There are no restrictions from ADHS about what doctors prescribe or recommend. You may want to speak to your doctor about your health condition.

  3. Help for Fixed income clients

    Will ahcccs be helping disabled, chronic pain clients ever get assistance in obtaining medical marijuana, like they do with Morphine, Duregesic Patch, Oxycontin, etc

    And help with the cost of a card?

    4 votes
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    completed  ·  ADHS responded

    Since medical marijuana is still a federally controlled substance, it will not be a benefit of the federally provided insurance programs run through the state, AHCCCS. The other drugs you mention have been approved by the FDA and are prescribed through a regulated system.

  4. get the icon for customer feedback off of the list on left as I can't read it

    this dumb survey shows up right over the left side of the list of options to pick. it is a bother. MOVE IT

    4 votes
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    completed  ·  ADHS responded

    If the Customer Feedback button was covering the left navigation of azdhs.gov, we assume that you have your screen resolution set in the neighborhood of 600 × 800 pixels. Only 3% of our users are in that range. However, we did receive a few complaints, so we’ve moved the button to the right side, away from the navigation. If you continue to experience an issue, you may want to increase your screen resolution to a more common setting such as 1024 × 768 or greater. We see that you did use the button, gave us feedback and we thank you!

  5. I can't get your site which rates long-term caregiving facilities to work

    Please check that site and see what needs to be corrected.

    1 vote
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    completed  ·  0 comments  ·  Admin →
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  6. Lower the cost for people on low income social security disability

    Lower the cost of the medical marijuana license for people on low income social security disability.

    1 vote
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    completed  ·  ADHS responded

    ADHS set the prices as low as possible when we began the program. As things settle, we may evaluate to see if we can change the price of patient cards. The qualifying patient cards are half-price for those on Supplemental Nutrition Assistance Program (SNAP – formerly called Food Stamps).

  7. 1 vote
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    completed  ·  ADHS responded

    When ADHS began issuing the registry identification cards for qualifying patients and designated caregivers, we set a price to cover all the expenses. Because of public comment, we did establish a discount for people who received SNAP. When the program reaches a point where it costs less to produce the cards, we will consider lowering the cost for qualifying patients.

  8. 1 vote
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    completed  ·  ADHS responded

    When applicants for dispensary licenses apply, they will need to provide a business plan. Many times insurance is part of that plan to protect the investment.

  9. 1 vote
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  10. Help with smi

    I am looking for a letter for smi that I received in the past, I need a copy of it statting this person is smi for court, where would I find that?

    1 vote
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    completed  ·  ADHS responded

    The individual provider and the Regional Behavioral Health Authority (RBHA) for the area where the person was diagnosed would have that infomration on file. You could contact the appropriate RBHA for the area and ask to speak to the customer service person. We have a list of all RBHAs as well as a map to help you determine which is best on our website at: http://azdhs.gov/bhs/Service-Locator.htm

  11. Deny Dispensaries Service!!

    Does the Department of Health of Arizona have the ability to DENY services to applicants in Arizona?

    Many patients in Arizona suggests the Arizona Department of Health services DENY all applicants for dispensaries until the UNCONSTITUTIONAL "25 Mile Rule" is repealed or changed.

    64 votes
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    completed  ·  ADHS responded

    As mentioned previously, the voters passed the 25-mile rule in the initiative.

  12. Post Important info on website..

    At this time there is NO way for a patient to know when a dispensary might open within 25 miles of their residence. There should be a place on the Dept. of Health website listing dispensaries and a circle of the area (25 miles) showing what patients will not be able to cultivate.
    The current measure notices the patient upon their annual renewal if a dispensary is open within 25 miles of where they live. What about all the money invested in cultivating your own medicine? The current measures will create a BURDEN on the patient.

    21 votes
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    completed  ·  ADHS responded

    At this time, ADHS has no idea where dispensaries will open either. When a dispensary begins operating, people living within the 25-mile radius will be notified.

  13. "25 Mile Rule" is Unconstitutional

    What happens to patients cultivation rights when a dispensary opens within 25 miles of a patients address? How will the patient be noticed? How long do they have to stop cultivation?

    Please explain the plan!!

    When the first dispensary OPENS near me I will file a LAWSUIT against that dispensary and The State of Arizona.

    Arizona Constitution

    Article 2 Section 13

    Equal privileges and immunities:
    Section 13. No law shall be enacted granting to any citizen, class of citizens, or corporation other than municipal, privileges or immunities which, upon the same terms, shall not equally belong to all citizens or…

    3 votes
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    completed  ·  ADHS responded

    Each qualified patient will be notified upon their annual renewal if a dispensary is open within 25 miles of where they live. If you renew with a request to grow and there is not a dispensary open within 25 miles you will be able to continue to grow. The final rules for the dispensaries are still being developed so you will want to check back to our agency website for new developments. At this time we do not have a date for the completion of the final rules and no dates for when the Department will be able to license dispensaries.
    The 25-mile rule was part of the Initiative passed by the voters, as such is set in law.

  14. Dispendsaries will have to grow OVER 99 plants AZDHS....

    If the "25 Mile Rule" is NOT repealed the dispensaries will have to grow over 99 plants to maintain a supply of medicine to patients.

    Is this NOT way over the 99 plant limit that will send you to Federal Prison for 5 years!!!

    AZDHS
    Did you ever think of this? Is this where the cultivation sites play a roll to prevent 99 plants from being cultivated in 1 place?

    1 vote
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    completed  ·  ADHS responded

    The 25-mile rule was part of the act passed by voters. It would require a change by lawmakers or the voters. ADHS does not have the authority to change it.

  15. What happens when the Dispensaries are able to operate and a patient lives within 25 miles of said dispensary?

    If a patient lives within 25 miles of a dispensary and has been cultivating their own medicine. How much time will a patient have to stop cultivating? What type of notice will the patient receive? How is a patient to know a dispensary is opening? Why is it the choice of the dispensary to STOP a patient from cultivating??

    These questions need to be answered... I foresee MANY lawsuits against the Deptment of Health, The State, and dispensaries!!

    3 votes
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    completed  ·  ADHS responded

    Each qualified patient will be notified upon their annual renewal if a dispensary is open within 25 miles of where they live. If you renew with a request to grow and there is not a dispensary open within 25 miles you will be able to continue to grow. The final rules for the dispensaries are still being developed so you will want to check back to our agency website for new developments. At this time we do not have a date for the completion of the final rules and no dates for when the Department will be able to license dispensaries.
    It is not the choice of the dispensaries – the 25-mile rule was part of the law passed by voters.

  16. Don't force fixed income patients to go to dispensaries

    The 25 mile rule is unconstitutional!

    Article 2 section 13 of the Arizona State Constitution:
    No law shall be enacted granting to any citizen, class of citizens, or corporation other than municipal, privileges or immunities which, upon the same terms, shall not equally belong to all citizens or corporations.

    3 votes
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    completed  ·  ADHS responded

    The 25-mile rule was part of the Initiative passed by the voters, as such is set in law.

  17. Remove non English

    Actually this site is very useless. Hard to find what you are looking for.

    1 vote
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  18. Employers not following the law, what to do?

    Recently, my place of employment decided to change its position to not allowing medical marijuana cards. Though many attempts have been made to explain that this is illegal (unless they are losing federal funds or a federal contract), they have decided to stay with this decision. 
      There needs to be a page where the patients can report a company, if they feel the company is not following the MMJ laws. The state could then send a letter to the employer, explaining the laws and penalties for discrimination.
      There is a page for companies to check the verification of the patients,
    6 votes
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    completed  ·  ADHS responded

    When voters passed the Medical Marijuana Act, there were very specific things set for ADHS to do. ADHS does not have any authority over employers so it wouldn’t be appropriate to have a page on the ADHS website to report employers. This may be something you would want to speak about with an attorney.

  19. Regarding your feedback button - on smaller screens the button covers several of the left side navigation bar boxes, making it difficult to

    Can you move it to the right side of the screen? or hang it from the top, or pop it up from the bottom? Or make it possible to move it out of the way... or provide an option to close it if we're not interested...

    2 votes
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    If the Customer Feedback button was covering the left navigation of azdhs.gov, we assume that you have your screen resolution set in the neighborhood of 600 × 800 pixels. Only 3% of our users are in that range. However, we did receive a few complaints, so we’ve moved the button to the right side, away from the navigation. If you continue to experience an issue, you may want to increase your screen resolution to a more common setting such as 1024 × 768 or greater. We see that you did use the button, gave us feedback and we thank you!

  20. Health care costs

    I've checked MIHS billing for Facility costs (that's just for walking into the McDowell clinic and not the actual doctors fees), and I find the fees are outragious. It's no wonder state health care costs are so much.

    1 vote
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    completed  ·  ADHS responded

    ADHS does not have anything to do with the fees charged by medical facilities.

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