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ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

222 results found

  1. Addition of a.r.s. title 13 chapter 34 needs to be added

    Medical Marijuana Patients across the state are being charged with possession and numerous other charges under A.R.S. title 13 chapter 34 this needs to be added to rules and statutes so they know of this.

    3 votes
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    completed  ·  ADHS responded

    There is a statement on the back of each registry identification card that says, “Possessing marijuana may be in violation of local, state or federal laws.” The statement is there so people can “know of this”.

  2. When will dispensaries open? We voted on this THREE YEARS AGO AND I AM ******

    conservatives have made
    me suffer enough
    get a move on
    we need one in PRESCOTT NOW

    1 vote
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    completed  ·  ADHS responded

    We understand your frustration. The dispensaries are starting to open up around the state. Cardholders can write to m2programsupport!@azdhs.gov to get a list of operating dispensaries, some of which are offering delivery service.

  3. How does does one afford.

    when is it going to be covered on AHCCCS? It should be in formulary? Eating herb is better than smoke

    1 vote
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    completed  ·  ADHS responded

    The Arizona Health Care Cost Containment System is a different state agency. This question should be addressed by it. There was no provision in the Arizona Medical Marijuna Act passed by voters for coverage.

  4. Medicare coverage?

     Arizonas constituents have voted and recognize Medical Marijuana as a viable and preferred medication towards establishing a healthier and more manageable choice of pain management tools.
    I am a 50yr old male paraplegia residing in Yuma,AZ. I have filed and been accepted into the medical marijuana program as of Feb,3 2011. I have my card and I would like to ask for more information concerning the appropriate channels or the proper process to file the required documents to request A.H.C.C.C. and HealthChoice of Arizona and its subsidiaries to recognize Medical Marijuana as a legal and eligible choice of medication and
    1 vote
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    completed  ·  ADHS responded

    Our Department, Health Services, does not have any control over what other state offices decide to do. And in this case, it is federal money that provides the insurance, so the recommendations from the Departments you contacted (DES and AHCCCS) seem to be appropriate.

  5. Donating to the Arizona Medical Marijuana Fund (includes address)

    Make a donation to the Arizona Medical Marijuana Fund

    I had the pleasure of hearing Dr. Sue Sisley speak at the recent Patients Out of Time conference held in Tucson this past year. Dr. Sisley went over her protocols and her clinical research would be proof (or not) that cannabis offers palliative relief for victims of PTSD. Her research subjects would be vets with state MMJ cards and all she needs is the funds to proceed with her study.

    Prop 203 which passed in 2010 allows for legal use of medical marijuana and the Arizona Medical Marijuana Act allows for…

    1 vote
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    completed  ·  ADHS responded

    Thank you for your proposed donation to the Arizona Medical Marijuana Fund. According to Arizona Revised Statutes (A.R.S.) § 36-2817(B), the Arizona Department of Health Services (Department) may accept and spend private donations to assist in carrying out the Arizona Medical Marijuana Act. Please be advised that at this time, the Department is not accepting private donations to the Fund. If in the future the Department decides to begin accepting private donations to the Fund, the Department will make a formal announcement on our website or through our Director’s blog.

  6. Allow people to cultivate if the have a card to use, Dispensary are robbing people and some can not afford there prices.

    Please appeal the 25 mile radius, the only thing that is helping is the pockets of the owners of the Dispensary. I have a close friend go to his appointment to get his medicine. Needless to say he could not afford it. and the smile on the dispensary owners on the news tell everyone there here to help. There right help there bank account. At this time al medicine is donated.They should of give this man, that has his card to use his medicine for free it did not cost the the dispensary nothing. (75%) of card holders are disabled…

    1 vote
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    completed  ·  ADHS responded

    Voters passed the so-called “25-mile rule” when they passed the Arizona Medical Marijuana Act. It would most likely take another initiative to change.

  7. I would like to NOT continue to have my caregiver anymore. Their priceas are too high for me .

    i would rather walk into a Dispensary and see for my self what I am purchasing & be able to pick which one I need. I DO NOT want to have to pay my so called "CaregiverAZ" $200. for no longer needing their services. I want the card they have for me to expire when my card is to expire, but I am Renewing my card. I am Renewing my card.. I just don't want them anymore. Theyu moved locations on me & now it is ****** for me to get to them.

    3 votes
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    completed  ·  ADHS responded

    To remove your caregiver, you will need to make a change to your card. You can visit our website at: http://www.azdhs.gov/medicalmarijuana/ to access the change feature. Once you are in the change application, you can choose to remove your caregiver. Before completing this, you will need to print, complete, and have available for downloading the Add/Replace Caregiver form located here: http://www.azdhs.gov/medicalmarijuana/forms/. You will also need an electronic copy of your identification and will pay a $10 change fee.

    However, if you are renewing your card and have not yet completed the renewal application, you can elect to remove your caregiver at the time you renew your card. If you choose to remove your designated caregiver during the renewal application process, your caregiver’s card is voided once your renewal application has been approved.

    Please note that a designated caregiver should not be receiving any money from you other than actual…

  8. PATIENT ASSISTANCE

    IN OCTOBER YOUR OFFICE MAILED ME MY CARD--NEVER RECEIVED BY ME; SO I CALLED YOUR OFFICE LAST MONTH AND WAS PROMISED THAT MY CARD WOULD BE RE-MAILED ON MONDAY AROUND THE MIDDLE OF NOVEMBER--ONCE AGAIN, I HAVE NOT RECEIVED SAID DOCUMENT/LICENSE--WHATEVER. THE PROBLEM FOR ME IS I REALLY BELIEVE THAT SOMEONE IS STEALING MY MMJ CARDS I WOULD ASK IF YOU WOULD PLEASE SEND MY CARD TO A GOVERNMENT OFFICE IN KINGMAN FOR ME TO SHOW MY I.D. AND PICKUP MY CARD?
    WILLIAM A. JACOBS
    4195 US HWY 68
    PMB-840
    GOLDEN VALLEY, AZ 86413
    928-565-7248
    THANK YOU---

    1 vote
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    completed  ·  ADHS responded

    In general, medical marijuana registry identification cards are printed the next business day following the application approval. The cards are then mailed the following business day. ADHS frequently receives returned mail. For all returned mail, a staff person calls or attempts to make contact with each cardholder to either rectify the address (if the applicant made an address error in the application). If the card is continually returned, ADHS can offer to re-send the card certified mail to ensure the cardholder signs for the receipt of the card.

  9. 1 vote
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    completed  ·  ADHS responded

    We have five business days to process any one application (meaning that we have 5 days to either approve the application or find deficiencies with the application – essentially “stopping” our timeframes clock). It is really important for the applicant to enter their own email address into the application since that is where the approval or deficiency email is sent to. Often times, applicants go to these clinics and the clinic email address is entered into the application – thereby, they are not receiving the emails. Also, applicants can always check the status of their application by going to our website and click on the check status of application link (they would need their AZQP number, though).

  10. flu

     I have super immunity to influenza. 7 years did not had the flu even though I enter into a risk group as a distributor of newspapers in Almetyevsk. I walk around the city sell the newspaper for 14 years. A flu is afraid of people who play sports outdoors. I propose to make a vaccine based on my immune system I have a disease, I drink lots of water. and can I have immunity against West Nile virus Russia, Republic of Tatarstan, Almetyevsk city

    -- Я Ахметвалеев Ришат Рафаильевич неординарный человек.Инвалид 2 гр. с детства.У меня супер иммунитет к гриппу.В…

    1 vote
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    completed  ·  ADHS responded

    People can go for many years without getting influenza if they are lucky enough not to run into someone who has influenza. However, they are putting themselves at risk, and are putting other people at risk if they get sick. The best way to prevent the spread of influenza and to protect yourself is to get an influenza vaccine every year. You can find where influenza vaccines are given at www.flu.gov

  11. I think it is a raw deal to give the initial people in the medical marijuana program the right to grow their own and then two years later wi

    I think it is a raw deal to give the initial people in the medical marijuana program the right to grow their own and then two years later withdraw this right after we have spent many thousands of dollars buying lights and equipment, not to mention the electric costs., I am handicapped in a wheelchair and couldn't get to a dispensary if it was on the corner

    1 vote
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    completed  ·  ADHS responded

    The law passed by voters prohibits the growing of marijuana if the patient lives within 25 miles of an operating dispensary. Because of the legal challenges, dispensaries are just now beginning to the operate. The law would need to be changed by another voter initiative or a super majority of the legislature.

  12. This card process is exceptional with a picture on it.

    Somebody needs to get a hold of the Michigan Department of Information Technology and give them a seminar on how to put a picture on a card.

    1 vote
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  13. Dont turn Medical cannabis into Big Pharma - keep growers legal

    First off, thank you for this great web page and feedback section, and thank you for all your work on the MMJ program.

    That said, The 25 mile rule must be repealed. There are no benefits to the patient with this system, only to the monopolized Big Boys. These people will rob Arizonans, not help them. The plan worked much better without the dispensaries. Either get rid of the dispensaries, or the 25 mile rule. Please dont turn honest growers into criminals, this is not what we the people voted for!

    3 votes
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    completed  ·  ADHS responded

    Actually it is what the voters decided. The 25-mile rule is part of the initiative that was passed by the voters.

  14. Hire a few certified specialist in Senior Fitness and in Fitness Nutrition

    Start then off teaching in places that seniors frequent or where they live (rest homes, care facilities) and see what a difference it will make to many seniors who think 'they cant'

    1 vote
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  15. 1 vote
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  16. 1 vote
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  17. Ability to grow

    I was hoping the state would consider allowing cardholders and caregivers to continue personal growing, due to the fact's that dispensary's will be a costly expense versus growing yourself, and also because it will take some time to have a variety of dispensary's open for customer's to shop around. Some people have also invested large amounts of money in personal grow spaces. If no one can grow, dispensaries will have to have very large scale operations that would possibly put them at risk from federal prosecution and closure.
    Thanks for your time a consideration.

    1 vote
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    completed  ·  ADHS responded

    The state did not put the 25 mile rule into place. That was part of the initiative passed by voters. As such it would take another public vote to change it.

  18. I would like to see a list of winners of the Medical Marijuana Dispensary Lottery

    Right on the front page of the Az Medical Mariajuana website there should be a list of dispensary licenses that have been granted, and their opening dates.

    After the initial opening of dispensaries ... the list should be kept up to date as dispensaries go out of business or start up a new one.

    1 vote
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  19. 1 vote
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    completed  ·  ADHS responded

    At this point, it is up to individual dispensaries that have certificates to move forward. We are ready for to conduct an operating inspection when a dispensary asks.

  20. Renewal application

    Please tell me how to get a renewal application. Should I go to the Medical Marijuana Program building to get it?

    1 vote
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