ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

My experience or suggestion is...

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  1. 1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Fraudulent Billing Information

    When I submitted my insurance information for my newborn's screening test, I received a bill from ADHS saying that the patient could not be identified by the insurance as insured. I checked with my third-party administrator and found out that the claim had been accepted and was being processed. When I called your billing department to find out why that note had been added, the only response I got was that my third-party administrator "takes a long time" and that a note would be added to my account, after which I was hung up on. No mention was made of…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Invitation for your valuable Collaboration @ Pediatric Cardiology 2019

    EuroSciCon is delighted to welcome your Organization as a Collaborator & even welcome the Doctors as Speakers to attend the Pediatric Cardiology 2019, conference held during April 22-23, 2019 in Madrid, Spain.
    This conference will give a complete upgrade on all electrophysiological, therapeutic, surgical and interventional points in Pediatric Cardiology and Pediatric Health.
    We look forward to your long lasting scientific relationship and hope to stay in contact with you. Revert to us for the further details.
    For more details please visit our website: http://heart.euroscicon.com/
    Email: pediatriccardiology@Sciconmeet.com

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. complaint form suggestions

    Hi:
    1. your complaint form should issue a email confirmation it was received complete with complaint number, copy of message sent, and information as to what happens next.
    2. your complaint form should have a way to attach documents
    3. this service should include updates so you can view the progress of the complaint.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  6. Give a time frame for opioid statistics

    For example, the website lists 280 deaths from opioids - but is that over a week, a month, several months? I assume it's since the state started tracking, but when was that? Data may be more helpful if presented with the time frame, along with the average number per week/month/other.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Cannot FIND WAYS to select/specify a designated CARE GIVER

    I live in Kearny, Arizona. Superior Organics Dispensary CLOSED. I would like to select a DESIGNATED CAREGIVER as a supplier. But I CANNOT FIND THE APPLICATION FORM that I need to fill out to identify and select my Designated Care Giver. Can you help?

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  8. why doesn't scroll function work?

    dont require my email address

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. PAYMENT NOT BEING ACCEPTED

    THE BELOW MESSAGE IS WHAT I CONTINUE TO GET WHEN TRYING TO PAY FOR MMJ CARD. THE ENTIRE APPLICATION AND REQUIRED UPLOADS ARE COMPLETED AND YET THE PAYMENT PART IS SEEMING TO BE CORRUPTED. I AM NOT SURE WHAT THE RESOLUTION IS OR WHEN THE SITE WILL ACCEPT PAYMENTS. I HAVE CALLED AND THE REPRESENTATIVE SAID TO TRY AGAIN IN THE AFTERNOON. STILL NO RESOLVE. HAVE TRIED SO MANY TIMES. FRUSTRATING BECAUSE I HAVE TO GO THROUGH THE WHOLE PROCESS AND AT THE END AM NOT ABLE TO PAY. PLEASE ADVISE AND THANK YOU .
    below is what your site…

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  10. azdhs.gov - Question

    Good afternoon,

    My name is Nicole Godfrey and I work in the outreach department at Mesothelioma Guide. We are an advocacy organization dedicated to helping patients diagnosed with asbestos illnesses. I was impressed with the resources that your website has available to your community.

    Mesothelioma is a rare cancer and very few treat it. We specialize in connecting patients with doctors and treatment options that are best suited for them. Our services and resources are 100% free to patients and family members. Since we don’t charge for our services, we don’t have a budget to advertise. I'm reaching out to…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Emailing the renewal reminder

    Is not working. It got put to spam, and the thing expired. Lost a caregiver card that was just "purchased" at the tune of $200 in August. So here we are. Suggestion - US mail the reminder, instead of emailing.

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. app status

    The application status just says app approved, it does not talk about what step that is in the process. Is that the first step, the last step?

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Licensing Rules

    Place the rules link on the same page as Enforcement, Online Complaint, Consumer info, Provider Info, News Publication for Medical Facilities

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. you need an employment link

    You need an employment link on your website

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Please update CHA/CHIP for all counties - they are all too old.

    On this page: https://www.azdhs.gov/operations/managing-excellence/index.php#ship-sha-community.
    All County CHA/CHIPs are from 2012-13. Only Cochise shows a current one - 2017. Please update this page with the most current County CHA/CHIPs.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Online Appt Portal - WIC

    There should be a portal where existing families of the WIC program can set up online appointments with currently available schedules. Even if it takes 24 hours to approve or compromise a time. perhaps set up three options within this portal to choose from; this way there are multiple options and less need to have to communicate back and forth with WIC and Family receiving WIC benefits.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. I would like to increase my dosage from 2.5 oz to 4 oz per month

    2.5 oz is an arbitrary number. I often run out.

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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
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