My son was recently born. Like all parents, we needed a birth certificate to show proof of life so that he could be added to our health insurance. The process to obtain a birth certificate through Vital Check was infuriating.

Navigating their website was simple enough, even though they would have links that just brought you in circles. I uploaded my documents and they came back to say my signatures didn't match on my driver's license. I told them the only difference was that my middle name in my signature was not present on my driver's license, but it was still the same signature. They suggested the DL signature was too small, and that I may have to go get my signature notarized. Why are they using AZ State ID's if the signature printed on them are too small to use? "Just go get it notarized" is not a solution.

I don't understand why I can't just go down to Vital Records, pay the $20 and move on with my life. Instead it took me three days and $60. Yes, $60. Why is that? Because $20 was just for shipping because after reading other reviews online, I needed to pay for upgraded shipping because certificates getting "lost in the mail" seemed to be a common theme, then you're out of luck all together.

This is STUPID. $20 for the certificate. $20 for this private company to just to they thing my local government should be able to provide. And $20 to have it shipped to me in hopes it doesn't get lost. A 200 percent increase in costs?! Or a solid three labor hours worth of work just in order to get a piece of paper to prove my son exists? This is ********.