My friend has been exposed to,COVID 19 and needs a test. She does not need to sit in a hot car for 12 hours waiting. She has been on hold for over an hour with the banner test line. I know we are old and according to Current thinking expendable but her experience is no doubt shared by those you want to save. Get it together. This is not acceptable. Hire more customer service representatives or contract with additional providers. Thank you for your time and attention