ADHS Customer Feedback
Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!
749 results found
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Search of AZ Birth & Death records is unresponsive.
System is unresponsive with new updates
2 votesArizona is a closed record state. Only certain people are able to obtain copies of birth and death certificates. We do have an excellent website for death records that are old enough to be released: http://genealogy.az.gov/
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Security outside is vital to women
As my daughter and I entered the parking area we felt threatened by the men in cars sleeping or high and no security personal outside of the store. Thank you.
1 voteIf the facility you are visiting is a Department licensed facility, please file a complaint with our licensing program: https://medicalmarijuana.azdhs.gov/Complaints/Complaint.aspx
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I pressed "unsubscribe" . How do I reverse that error?
Thank you in advance
1 votePlease send an email requesting to be added back to the emailed version of the newsletter to: m2programsupport@azdhs.gov. Please include your full name, date of birth, and card number in your email.
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3 votes
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I want to verify an audiologist's licencse.
Finding the "verify an audiologist's licence" is neither easy nor intuitive. Many other states have a tab called "on line services" and it' easy to track down their licensing information.
1 voteThe Department provides the searchable database, AZ Care Check, for licensed facilities and providers, including licensed audiologists. There are two ways to search for a speech and hearing professional either specifically by name or a full search of all audiologists licensed by the Department.
1. You may access our AZ Care Check site http://www.azdhs.gov/als/search/. The page includes a search field where providers may be searched by provider name or location.
2. This page also provides a link where you can search by provider type http://hsapps.azdhs.gov/ls/sod/SearchProv.aspx?type=AUD. This search function allows to search by provider name, address, city, zip code, or provider type.If you have any difficulty with these search options, please feel free to call our Bureau of Special Licensing 602-364-2079.
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1 vote
The Arizona Medical Marijuana Act only allows us to share the location of dispensaries with those on the card registry. If you are a qualifying patient, you should receive an email and a newsletter through the mail with the most up-to-date list of licensed dispensaries. You should have also received the list of dispensaries attached to the approval email when your application was approved. If you are not receiving the information, please write to m2programsupport@azdhs.gov.
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1 vote
R9-17-310 A6 requires that each dispensary agent has the dispensary agent’s registry identification card in the dispensary agent’s immediate possession when the dispensary agent is working or volunteering at the dispensary, the dispensary’s cultivation site, or transporting on behalf of the dispensary. The manner in which it is held in possession is not addressed by the rules.
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I can't get these policies to open up. DBHS policies
Why don't they convert to a pdf with link?
1 voteAll effective policies are accessible on the Division of Behavioral Health Services / Policy and Procedures Manual webpage in PDF format. To access those policies the user must first select the appropriate chapter, then click on the name of the policy. You may need to scroll down the webpage to see the policy list.
There are some items listed on the webpage that do not have a hyperlink to the policy, because the policy is still under development. Policy 302: Marketing, Outreach, Websites, and Social Media is an example of one of the policies that is listed on the webpage but is still under development.
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It appears R9-10-1013 and 1014 have incorrect ARS references
R9-10-1013, Court Ordered Evaluation, references ARS Title 36-425.03 as the requirements for court-ordered evaluation. If you go to that statute, it outlines fingerprinting requirements. I believe the correct reference should be ARS Title 36, Chapter 5, Article 4.
R9-10-1014, Court-ordered Treatment, references ARS Title 36, Chapter 5, Article 4 as the requirements for court-ordered treatment. If you go to that statute, it outlines court ordered evaluation requirements. I believe the correct reference should be ARS Title 36, Chapter 5, Article 5.
1 vote -
I would like information where to report an individual who is abusing the medical marijuana card and license to cultivate.
I would like to know where to file a complaint or report against an individual who is abusing the medical marijuana card that he was issued as well as the license to cultivate.
1 voteWe have a limited ability to investigate complaints about cardholders. If you know of illegal activity, you should contact law enforcement. If law enforcement finds an issue, we have the ability to revoke a qualifying patient’s card depending on several factors such as the criminal nature of the activity and whether the individual was convicted of a violation of the AZ Medical Marijuana Act .”
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give a link to facilities on front page n
Trying to find good rehab facilities from your front page is disgusting or any facilities. It looks like you have no interest in helping the public find good information on this website!!! had to go to other search engines just to get info!!
1 voteThank you for your feedback. Access to licensed facilities is, in fact, available from multiple places on the azdhs.gov homepage. In the “I would like…” menu you may select “Information for a licensed facility;” in the “I am a…” menu you may select “Licensee…;” there is a featured link for “Licenses & Certifications;” links to the various licensed facilities throughout the A-Z index; a link to “Licenses & Certifications” in the “Most Popular” section; and in the search box available on every page of the website you may search for “facility,” “licensed facility” or any keyword associated with the type of facility you are inquiring about. The direct link to the information you enquired about is http://www.azdhs.gov/als/search/index.htm. Please let us know if you experience any further difficulty.
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1 vote
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I have a DNR order signed by my physician. Where do I buy the proper "orange" bracelet so I will have the DNR in place no matter where I am
AZ law states:
Specifications regarding the DNR form:The DNR form must be printed on an orange background and may be in either letter or wallet size.
The DNR form must include the wording mandated by A.R.S. § 36-3251.
A person who has a valid DNR form may wear an identifying bracelet on either the wrist or ankle. The bracelet must:
Be substantially similar to identification bracelets worn in hospitals;
Be on an orange background; and
State in bold type:
Do Not Resuscitate,
Patient's name, and
Patient's physician.1 voteWhile we have information on our website about the DNR, the Attorney General’s office has a consumer resource page that may be better suited to help you: https://www.azag.gov/seniors/life-care-planning
you can also email resourcecenter@azag.gov -
Correctional Toolkit
Please develop a toolkit for correctional (jails, prisons) facilities and include references on Visitor Screening, maintaining security while donning/doffing, Hospital Security, public/private partnership success, contact tracing.
1 voteWe sent a letter on recommendations to correctional centers in November.
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Have received UNCERTIFIED copies of Birth Certificate/NEED CERTIFIED COPY
I am writing on behalf of an 18 year old student who has been trying to obtain his certified birth certificate. He has sent in requested document/money and receives uncertified copies. As a result he cannot obtain his driver's license in Tx. Could someone please clarify this?
1 voteThank you for your inquiry. We are sorry to hear of the trouble the applicant is receiving in obtaining a certified copy of his birth certificate. The State of Arizona is considered a closed record state so we are unable to release specific information to you unless you meet the eligibility requirements. The Arizona Department of Health Services, Office of Vital Records would be happy to assist the applicant with his questions. Please share the following phone number and website for the applicant to obtain more information (888) 816-5907 or (602) 364-1300. http://azdhs.gov/vital-records/
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Need data on asthma deaths
HOw many deaths were caused by asthma each year from in 2010-2013? I can only find the rate, listed in the Monitoring Progress Toward Healthy People 2020 Objectives.
1 voteYou can find the numbers in the annual vital statistics report. I found it on page 190 in table 2C-27 “Comparison if causes of mortality by age group”
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How can I obtain data on emergency room visits due to asthma?
There is no data today (11/3/14) for number or rates of emergency room visits for recent years. I'm seeking data for 2012 by county, age & gender; pages won't open.
1 voteWe have information on our community dashboards profiles about emergency room visits by county for adults. It is available for 2010-2013 – look at morbidity – adult asthma and choose the year, you can also trend the information over the years – here’s the website:http://www.azdhs.gov/phs/phstats/profiles/
we have some tutorials on how to use the community dashboards if you need help – they are available on our YouTube channel:
https://www.youtube.com/results?search_query=azdhs+community+profiles
If you have further questions, feel free to send an email to webpio@azdhs.gov -
Research Ebola testing kit to have a diagnosis within 4 hours
Recently an interesting article was aired on a German TV station regarding the testing of Ebola. I've attached the actual video for your viewing - unfortunately, it is in German but you can have it translated. If all else fails, I will translate sections of the interview for you in the interest of science and public access to the information.
http://www.zdf.de/ZDFmediathek/beitrag/video/2265900/WHO-versagt-bei-Ebola#/be
itrag/video/2265900/WHO-versagt-bei-EbolaIn short terms, a small German company developed a testing kit for Ebola that can predict the virus being present in a human being within 4 hours. As such, people would not have to be quarantined for 21…
1 vote -
Birth Certificate status?
I am a case worker in Wilmington, Delaware and have been working with my client to obtain his birth certificate so that he is able to get housing. I ordered the certificate from vitalchek.com, and everything was going fine until he got an email stating that the order had been voided. I contacted vitalchek.com and they said something on the certificate did not match the information that my client gave them. They could not give any further detail. I tried to call Arizona vital records, but when trying to speak with a representative, I found that I would just be…
1 voteIf an applicant provides information that does not match the record we have on file, we will not fulfill the order. This is for the protection of our registrants, to ensure we do not issue a record to somebody who is not entitled to the record. Without knowing what selection the caller is making that is not allowing her to get through on our customer service line, it is difficult to give direction as to how to contact our office and speak to a representative. The customer may want to send an email to the WEBOVR@azdhs.gov email address which will get her issue directed to the operations manager who oversees issuance of birth and death certificates.
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Células madre
What is about the authorization or sanitary register of "células madre"?
1 vote
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