Birth Certificate status?
I am a case worker in Wilmington, Delaware and have been working with my client to obtain his birth certificate so that he is able to get housing. I ordered the certificate from vitalchek.com, and everything was going fine until he got an email stating that the order had been voided. I contacted vitalchek.com and they said something on the certificate did not match the information that my client gave them. They could not give any further detail. I tried to call Arizona vital records, but when trying to speak with a representative, I found that I would just be repeatedly redirected back to the same menu. I NEED to speak with an actual human being to get this remedied for my client. I would appreciated an email so that I am able to give my phone number and receive a call from your office. This is extremely important. Thank you.
If an applicant provides information that does not match the record we have on file, we will not fulfill the order. This is for the protection of our registrants, to ensure we do not issue a record to somebody who is not entitled to the record. Without knowing what selection the caller is making that is not allowing her to get through on our customer service line, it is difficult to give direction as to how to contact our office and speak to a representative. The customer may want to send an email to the WEBOVR@azdhs.gov email address which will get her issue directed to the operations manager who oversees issuance of birth and death certificates.