ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. Recently Added MMJ Law

    To clarify, I can continue to buy salvia, alcohol and opiods, but I am told I cannot access an extract? From a plant? I would like advice on how to best take care of my leg without CBD, since I am told by this redneck state it is not an option for me. Please call me at 610-291-1895

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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    The Arizona Department of Health Services is aware of the recent Arizona Court of Appeals decision regarding hashish and the Arizona Medical Marijuana Act. This case arose from a criminal matter and does not directly affect the Department or direct the Department to make any changes to its rules. However, criminal law does take precedence over Department rules. The Department is reviewing this case with its legal counsel to determine whether any rule changes are necessary.

  2. I need a replacement Card

    Ive lost my Medical Marijuana card and ive gone on here before and found the form to replace it, but didnt have the money at the time. Now that ive come back to order it, the form can no longer be found. Please help. Patient ID: 0118084QPDV345267001

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    31 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Be more specific on application for stolen card

    I filled out the form , paid with a credit card , but Im not sure if the process is complete or if I need to go somewhere to finish this now . All it says is print out my copy?

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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Thank you for contacting the Arizona Department of Health Services, Medical Marijuana Program. We apologize for the confusion you experienced with your replacement request. Normally after you pay for the lost or stolen application the system will give you the option to print out your receipt. After that page, the system will normally give you a message that your application has been successfully submitted. We would be happy to verify the status of your application. Please call the MM Program at (602) 364-1793 or email at M2programsupport@azdhs.gov . In order for us to verify your identity and provide a status update you will need to provide your date of birth, address, telephone number, and driver’s license or state ID number (whichever you used on the application).

    Again we apologize for the inconvenience you experienced and we look forward to further assisting you.

    Thank you,
    Medical Marijuana Program Support

  4. Update on legal status of Concentrates, medibles and extracts

    Can your offices post an update on what the law is on making edibles, concentrates and extractions?

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    The Arizona Department of Health Services is aware of the recent Arizona Court of Appeals decision regarding hashish and the Arizona Medical Marijuana Act. This case arose from a criminal matter and does not directly affect the Department or direct the Department to make any changes to its rules. However, criminal law does take precedence over Department rules. The Department is reviewing this case with its legal counsel to determine whether any rule changes are necessary.

  5. LOST CARDS

    WHY IS IT WHEN PATIENTS LOOSE CARDS THEY NEED THAT LONG # TO REPLACE IT???? IF ITS A LOST CARD ITS NOT AROUND, SO MANY OF THE PATIENTS CANT REMEMBER ANYTHING AT ALL ON A DAILY BASIS, HOW ARE THEY SUPPOSED TO REMEMBER THAT LOOOONG # !?

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    2 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    All of the application process is online – a cardholder may have information in his or her email that will help identify the card number. They can also write to m2programsupport@azdhs.gov for help.

  6. Please publish the July 2017 dates for petition to add condition to medical marijuana

    I am unable to easily find the dates for July 2017 to petition to add a condition to list covered by medical marijuana. The statue states in January and July. The assumption would be anytime in July but your site indicates otherwise. If there is a date on your site it is not easily found. Please make this date prominent on your site.

    Thanks,

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 1 vote
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  8. 1 vote
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  9. Uploads

    Your uploads are not working.... I'm gonna spend $150 on this stupid application if I cant even get it submitted? Why dont you use that $20 million dollars sitting in your "MMJ" program to fix your **** site!!!

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  10. for back pain can you be prescribed medical marijuana

    for a delibatating pain in back will I be able to prescribed medical marijuana or for depression?

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  11. 1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  benjamin.palmer responded

    We apologize for the inconvenience. The phone system was down for the majority of the day.

  12. I AM TRYING TO GET MEDICAL MARIJUANA FOR MY 84 YEAR FATHER. i HAVE EVERYTHING COMPLETED ON THE APPLICATION EXCEPT THE PHYSICIAN CETIFICATIO

    CERTIFICATION WHEN I TRY TO UPLOAD IT IT KEEPS SAYING THE FILE SIZE EXCEEDS 2 MEGABYTES. PLEASE TRY AGAIN. I HAVE DONE IT OVER A DOZEN TIMES AND IT DOES NOT WORK. I FOUND A DIFFERENT FORM ON YOUR WEB SIDE AND TRIED TO UPLOAD IT AND IT WORKED BY IT WAS NOT FILLED OUT AND MY DOCTOR WILL NOT FILL ANOTHER FORM. I DON'T KNOW WHAT TO DO

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Re: Medical Marijuana Renewal Application

    In addition to warning applicants to have all electronic documentation downloaded prior to beginning the renewal application, PLEASE INCLUDE the requirements of said documents with respect to size and shape, i.e. the "not to exceed" megabytes and the "square" photo and PLEASE INCLUDE the fact that your payment page does not work well with Internet Explorer. That way, the applicant isn't required to start over with the proper size electronic documents once s/he reaches the subsequent warning or start over completely because the applicant wasn't warned beforehand that the entire application is dependent upon payment being made on a IE…

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  14. application for mmj card

    You need more information on my application but I am unable to find out what it is. All I need is to know what the problem is so that I can get you the info. Please have someone contact me. I have been doing this since Sept. 13

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  15. change request forms

    With the dispensary applications being suspended, people who were expecting to buy from them will now be looking for a caregiver or look to cultivate. The change request forms will help a lot of people who chose not to cultivate, obtain medication. I have seen similar concern from many patients. So I'm suggesting that they be put out as quick as possible. Other than that I would say that you guys are doing an amazing job.

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    26 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    The change forms are available on the the application page on the website at this time. Just go into the the patient application, agree to the terms and you will see the new option.
    Thanks for your patience.

    We anticipate that the Medical Marijuana Program online change feature to be available in the next few weeks. In the interim we are honoring requests for individuals that may want to change their cultivation status or to add/designate a caregiver. You may contact us at m2programsupport@azdhs.gov. This email account is monitored continuously for custom issues. Thank you for your patience as we continue working diligently to launch the change feature.

  16. Complaint

    The dispensary agent in Holbrook, AZ Swell Farms has hired an individual that has close ties to an illegal methamphetamine operation in town. License plate # BCE-3333. She a daughter of Gina Gabaldon who lives at 853 N. 3rd Ave, Holbrook, AZ. Her mother operates on the largest Meth. house in Holbrook, and has for years. Check with MCAT, with the Sheriff's dept. She visits that house often. Swell Farms also engages in unfair and unethical business operations; I was discharged after 3 hours of work because of false accusations made known to management by this employee. Please contact me…

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  benjamin.palmer responded

    Thank you for passing this information along to us. We will contact you if we need anything further.

  17. marlene j orosco

    very interested

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  18. please resubscribe me to the monthly news letter about medical marijuana

    i accidently unsubscribed please reinstate me to the monthly news letter via my email jeffreyshr@aol.com

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    completed  ·  benjamin.palmer responded

    The Medical Marijuana monthly newsletter was discontinued in 2015. Please visit azdhs.gov/medicalmarijuana for more information on the program.

  19. 1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    You can contact the Arizona Medical Marijuana Card Registry Office for issues and questions relating to qualifying patient and designated caregiver applications and cards
    (602) 364-1793
    Toll-Free (844) 700-7300
    M2programsupport@azdhs.gov
    Fax: (602) 364-1546

  20. Answer this question. What is incidental marijuana, and don't just quote the Statute

    No one seems to know just what "incidental marijuana" is. What is it?

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    The Arizona Department of Health Servioces did not write the statute. You may want to consult an attorney for an answer to the question.

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