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ADHS Customer Feedback

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My experience or suggestion is...

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143 results found

  1. COVID-19 protective equipment

    Dear,
    We are DOMLONG who is dealing with all protective equipment like N95, surgical mask, medical masks and gloves with all necessary certifications. We are ready to accept your emergent order for COVID-19.
    Hope you all healthy.

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  2. No doctors evaluation for at risk seniors during the pandemic

    I am a senior (69 year old). I have been enrolled in the Medical Marijuana program since its inception. Being part of the high risk category for the recent pandemic; I have been advised to self quarantine. I would suggest allowing people in my situation to be allowed to (at least temporarily) skip having to go to receive a doctor's evaluation for the reissuing of the permit.

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  3. Put yourself in the position of those counting on you

    Your site says that, to email you, I must log in. Once logged in, there is not place to email. Also, I tried to verify my MMC information. It asks for patient ID. I DON'T HAVE THAT. Is this really that difficult. I qualified for a card on 1/12/20 but was never told until I CALLED, and was referred to your site and I was able to confirm my card. And ... no card ... I understand you've gone digital, but I NEVER RECEIVED ANY EXPLANATION OR INSTRUCTIONS ... OR ANYTHING. Thx for the service.

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  4. Better communication

    How do I get my new card. It’s frustrating not getting a hold of a person or call back, my card expires during the weekend and can’t get my new one

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  5. I never received instructions on how to access my digital patient card.

    Resend instructions!

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  6. Alternative access

    I renewed my card but do not own a cellphone.There should be a option for dispensary access with out a cell phone.

    3 votes
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  7. i lost my mmj card what do i do?

    lost my card what are my next steps?

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  8. Make it easier. Coming here in my condition isn't my pleasure.

    In Dec. 2019 I received email to update things on your sight. When I did, I also downloaded last year's card here which is now expired. I had renewed prior to exp. and my new card is in your system. I'm not able to remove my expired card or locate my renewal. I need assurance I can still purchase my medication. I need sleep, badly.

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  9. I cannot update my email address

    The ID number is not accepted for updates.

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  10. uploading forms

    I have NO idea how to upload photos and documents required to renew my license. PLEASE BE SPECIFIC ON HOW TO DO THIS. I'm not tech-savvy. I suggest you include information on how to do upload on your website.

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  11. give contact info to speak to a human

    Give us a phone # or an email. How do we contact the dept?

    6 votes
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  12. Lost Card

    I Jose Sanchez went to Arizona Organix located near 51st ave and Glendale dispensary yesterday and they gave my MMC to another patient, I still not yet recieved any information regarding my card!! how do i go about getting it back, or what do I do!!

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  13. I lost my card and don't have the card #

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  14. send my card

    I was certified dec14 and still have npot rercieved my card HELP what is going on???

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  15. Temporary registration link?

    I was sent a "temporary link" to register but it led straight to the portal login. I can't login without registering because I was not yet able to create a password. When I click "forgot password" link nothing is sent to my inbox to reset password. How do I find or create my password?

    3 votes
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    1 comment  ·  Medical Marijuana Program  ·  Admin →
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  16. We are having trouble receiving your email when we try to reset our password.

    Please, please contact Robin at 480-330-6283. We have been talking to some of your people trying to resolve this issue. We just need our cards.

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  17. Send paper surveys.

    None of the surveys I have received function at all; I would like to have my opinion included.

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  18. Update your page on medical marijuana

    We waited 6 days for the 'welcome' email saying that we could access my grandmother's med card. I call and get told "we don't send that email anymore, just log into the portal". How absolutely disgusting that no one told us this, meanwhile my grandmother has stage 4 cancer and is waiting for her e-card to arrive in her email. Change your website. People are dying.

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  19. make this user friendly I put in 3x patient QP ID #

    Need the office to call me 480-235-2131 so I can have apt to get my new med smoke up dated, you can tex me 480-235-2131 this computer says error 0008078QPRD728511007 also you have my email how else was I reply by this question

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Admin →
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  20. I Can't take your survey!!

    I tried to take your Survey by clicking "HERE" in the Email you sent me & all I got were the results. No way to take the survey, Please fix!

    Ken Cantor

    1 vote
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