I ordered a copy of my birth certificate through Vital Check. The order was processed and shipped express delivery, but the package did not require a signature for delivery. The package was delivered to a different, incorrect, location/address and just left on a doorstep. When I notified Vital Check and UPS, they both blamed the other party for the issue and have refused to resolve the issue of a missing birth certificate, which has been delivered to who knows where. Both companies also refuse to take responsibility for covering identity theft protection after losing a long form birth certificate. The package was lost in mid June and Vital Check continues to delay refunding charges for order and continues to deny any responsibility for loss of vital record. Vital records when ordered via online processing should be send signature required for delivery to avoid loss or incorrect delivery of documents to inappropriate/incorrect people or places.