Skip to content

ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

222 results found

  1. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    When applicants for dispensary licenses apply, they will need to provide a business plan. Many times insurance is part of that plan to protect the investment.

  2. i have recently been cut of of my pain medications ( oxycodone) due to my docter refering me to get a card

    how am i to get my pain medications along with the fact i have a medical marajuna card??

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    There are no restrictions from ADHS about what doctors prescribe or recommend. You may want to speak to your doctor about your health condition.

  3. Employers not following the law, what to do?

    Recently, my place of employment decided to change its position to not allowing medical marijuana cards. Though many attempts have been made to explain that this is illegal (unless they are losing federal funds or a federal contract), they have decided to stay with this decision. 
      There needs to be a page where the patients can report a company, if they feel the company is not following the MMJ laws. The state could then send a letter to the employer, explaining the laws and penalties for discrimination.
      There is a page for companies to check the verification of the patients,
    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    When voters passed the Medical Marijuana Act, there were very specific things set for ADHS to do. ADHS does not have any authority over employers so it wouldn’t be appropriate to have a page on the ADHS website to report employers. This may be something you would want to speak about with an attorney.

  4. Help for Fixed income clients

    Will ahcccs be helping disabled, chronic pain clients ever get assistance in obtaining medical marijuana, like they do with Morphine, Duregesic Patch, Oxycontin, etc

    And help with the cost of a card?

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    Since medical marijuana is still a federally controlled substance, it will not be a benefit of the federally provided insurance programs run through the state, AHCCCS. The other drugs you mention have been approved by the FDA and are prescribed through a regulated system.

  5. make this site more clear, there's too much and with what I have, I don't always get it

    I can't find the amt it's going to cost to renew my card. I was told it may be less, but I don't know. Also, it appears there is dispensary in Yuma now, which would put me within 25 miles (Yuma's not that big!) So I can't grow now anyway. But you don't list dispensaries, and according to what I read, you won't for those of us who can cultivate...but I can't because of where hubby works. conflict of interest. Can the card be changed if the dispensary really exists?

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    When you apply for renewal, you can ask to cultivate. ADHS will check your address with any that of any/all operating dispensaries at that time. If there is one operating within 25 miles of the patient’s address, ADHS will not authorize you to cultivate. At this time, there are no operating dispensaries in the state. Also, the cost to renew a card is the same as the initial fee.

  6. Lower the cost for people on low income social security disability

    Lower the cost of the medical marijuana license for people on low income social security disability.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    ADHS set the prices as low as possible when we began the program. As things settle, we may evaluate to see if we can change the price of patient cards. The qualifying patient cards are half-price for those on Supplemental Nutrition Assistance Program (SNAP – formerly called Food Stamps).

  7. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    When ADHS began issuing the registry identification cards for qualifying patients and designated caregivers, we set a price to cover all the expenses. Because of public comment, we did establish a discount for people who received SNAP. When the program reaches a point where it costs less to produce the cards, we will consider lowering the cost for qualifying patients.

  8. Clarify the caregiver's process for adding a patient

    Do you notify the designated caregiver via email once you have received and approved an application/change from a patient.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    It is handled by the patient – see the process below:
    If you are an existing qualifying patient, you can add a caregiver only if you did not previously have a caregiver apply online officially as your designated caregiver.
    If you had a caregiver and want to replace them, you would “replace caregiver”. To add or replace your current designated caregiver, go to the change application on the ADHS medical marijuana website at: https://medicalmarijuana.azdhs.gov/ChangeApplicationSearch.aspx

    In order to make the change, you must enter in your card number and first and last name exactly as it appears on your card. It is important to note that ONLY the qualifying patient can make this change. The designated caregiver always follows the lead and wishes of the associated patient.

    Once you have successfully added or replaced the caregiver, you should let the newly designated caregiver know he must still come back onto the …

  9. Don't ever allow Dispensaries to open. Heres why.

    Don't ever allow Dispensaries to open. It will drive the price of our meds WAY up and make some unscrupulous people very rich. Meanwhile making meds lower quality and out of reach for genuinely ill patients. Not just the pain patients!

    The Caregiver program is the best method. There can be unlimited Caregivers which will create a decrease in pricing. The only thing that you guys should change is the amount of patients each Caregiver could have. Make it 20-50. This way, no Dispensaries ever need to open, the cities are happy, patients get cheaper meds and the public never…

    43 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    Hello, this is not a decision that ADHS can make. The courts are hearing cases at this time about the law that was passed by the voters. The dispensary model was part of the law.

  10. the qualified patient registration

    azdhs would better serve its customer base by excepting both online and mail-in application. for the price we pay it's the least you can do. the process if far more complicated than it needs to be. many of the mistakes made should be rectified immediately. paper work is messy but less mistakes are made doing things the old fashion way.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    Thank you for your comment, but ADHS decided to only accept applications online to more quickly and efficiently handle the process.

  11. Special exemption certificates that allow a patient to continue to cultivate.

    Cost and distance make the 25 mile radius an undo burden on the poor, disabled and elderly. Special exemptions from the rule that would allow a patient to continue to cultivate regardless of a dispensary with-in 25 miles based on need due to low-income or high medical bills would allivate the problems placed on many of them and not conflict with the present program.

    60 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    The 25-mile radius applies to dispensaries. At this time, there are no licensed dispensaries in the state – so anyone who asks to cultivate is allowed. A change in the law would either require another voter initiative or action by the legislature.

  12. REPEAL THE 25 MILE RULE

    The "25 mile" rule was said to be implemented to deter medical marijuana related crimes. It has the apparently unintentional effect of creating a state monitored medical marijuana monopoly. The "25 mile" rule will also keep the prices of medical marijuana artificially high. If prop 203 is about compassion for the sick then this law cannot have a restriction on patient cultivating rights.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    The issue you bring up was part of the initiative pssed by voters. To change any part of that would require a vote by the public; the Department cannot change the 25-mile rule.
    As Mr. Wilber dos not point out, this was an intitiative. After proposition 105 passed in 1998, decidions made by voters in initiatives are harder to change. Proposition 105 prohibits the legislature from ever repealing approved ballot measures, and requires a very large vote - 3/4 majority- to enact any amendments to an intiative. In addition, any amendments must “further the purposes” of the approved initiative; they cannot change its intent.
    You can learn more at the Arizona Smart Voter website – http://www.smartvoter.org/1998nov/az/state/prop/105/

  13. Clarify how you can "provide an uninterrupted supply of meds".

    How can I maintain an "uninterrupted supply of medication," when I can only possess 2.5 onces at a time. It takes 6-8 months for a plant to mature and you would have to have a plant mature every 2 weeks to maintain this. What am supposed to do with the excess, as a plant will produce far more then that at one time. Can I drop off the extra with you or at the police station and pick up my 2.5 ounces bi-weekly? I am trying to abide by the law, but unable to figure out how to do this…

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    This is a question where you might want to get legal advice. The parameters were set in what th voters passed into law.

  14. If the state does not allow dispenseries, how are people suppose to get state regulated, medical grade marijuana? Think about it.

    Please do not withold medical marijuana from those in serious need and cannot tolerate pharmaseutical drugs with all the terrible side affects. Where is the respect for the voting process?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    Until there is a decision in the courts, ADHS will not proceed with licensing dispensaries.

  15. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Donation box on application for Medical Marijuana Fund

    On the application/ qualifying patient checklist, at the bottom, close to the payment section, there should be a section for donations to the Medical Marijuana Fund. In this section there should be boxes to check for $2$,$5, and other. There should also be a way to specify how you want the fund spent, if you have a special request for their disturbution or want them to help a specific person.

    21 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. You should post when there are technical issues with this site

    You should clearly post when there are technical issues present on this site. I was sent the link to do my application and pay. I continued to get an error message. So I came directly to your site thinking maybe I had been taken for my money...lol But NO the link from your site also gives you the exact same error message when you try to access the patient application. There are sites that tell you that they know that their site is down and approx how long before it will be back up and working. I think that would…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    Thank you for suggestion – we have now started posting boxes on our homepage when we will be doing maintenance to the system.

  18. stop caregivers

    open up the dispensaries. the people voted it passed. caregivers are making lots of money that does not get reported. they need to let the state make the money not some slim bag that cheats people and the state. WAKE UP.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Applications for Access to the Medical Marijuana Fund.

    There should be an application for Access to the Medical Marijuana Fund for Low-Income, disabled vet's, elderly on a fixed income,the disabled with special needs etc... There should be a way for the fund to be accessed so eligible patents with financial difficulty's could apply for and enter the program at $0.00 out of pocket cost.. yes, I mean pay the Dr. and cover MMP application fee.

    15 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    The money people pay to obtain cards from the state – qualifying patient and designated caregivers – goes to pay to run the program. There was a provision in the law for people to donate, however, ADHS has received no donations at this time.

  20. State Sponsored Clone and Seed Store/Dispensary

    Why doesn't the state run it's own clone and seed dispensary? That way QP's and QC's can receive clones, seeds, and teens (mature plants) for free without having to deal with shady people or having to worry about doing anything illegal.

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    completed  ·  ADHS responded

    All the authority given to the state was done in the initiative passed by the voters. There was no provsion for the state to own or operate any business.

  • Don't see your idea?

Feedback and Knowledge Base