ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. close the dispensary in Ajo

    Seeings how the dispensary in Ajo hasn't opened or hung out a sign or sold a single gram in 20 days how about giving us back our grow rights !

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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  2. close the dispensary in Ajo

    Day 24 and still not open ! Can we mail in a petition? A lot of card holders can't afford a computer . It cost me $300 the day it said it was opened I only make $550 a month on ssi . I thought this program is for the poor

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    completed  ·  0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Need a site for licensed persons and documentation and healt records "needs' to be compliant under the new rulings site..

    how about a keep it simple for updates for licens healtcare personell to keep abreast of the legislation rulings for those of us that are not savey and just don't want to be accused of breaking the laws..

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 1 vote
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    completed  ·  0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  5. FAQ Answers will not stay open so I can read the solution

    FAQ Answers will not stay open so I can read the solution. Is this an inside joke so to waste users time? Click on the answer and it opens then closes, this is by design it appears. Maybe it is a bad idea to play games, alot of good IT people out ther.

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    completed  ·  0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  6. 1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  7. refused service at YHS Cottonwood because of posts made to public social media page,FACEBOOK

    I was refused access to my medical marijuana because of posts I made to public social media. The medical director, owner, and the manager are punishing me for posted on their public social media page. If comments were nor permitted, they should have locked comments, rather than penalize me for expressing my freedom of speech on their public social media page. Attempts tp resolve this have fallen on deaf ears, leaving me unable to get my medicine. PLEASE HELP!

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Can I take it in my luggage?

    Hello and good morning,...I am flying to NC...driving to PA then flying out of PA to come home!...my question is can I take of marijuana on a plane in my luggage on my trip?
    I was going to put my flower and my supplies and a copy of my card in my luggage when I check it...I do not wish to make the evening news...just have my medicine when I get there.

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    completed  ·  0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Be more specific on application for stolen card

    I filled out the form , paid with a credit card , but Im not sure if the process is complete or if I need to go somewhere to finish this now . All it says is print out my copy?

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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Thank you for contacting the Arizona Department of Health Services, Medical Marijuana Program. We apologize for the confusion you experienced with your replacement request. Normally after you pay for the lost or stolen application the system will give you the option to print out your receipt. After that page, the system will normally give you a message that your application has been successfully submitted. We would be happy to verify the status of your application. Please call the MM Program at (602) 364-1793 or email at M2programsupport@azdhs.gov . In order for us to verify your identity and provide a status update you will need to provide your date of birth, address, telephone number, and driver’s license or state ID number (whichever you used on the application).

    Again we apologize for the inconvenience you experienced and we look forward to further assisting you.

    Thank you,
    Medical Marijuana Program Support

  10. List of dispensaries

    I am a patient. How can I receive a list of dispensaries?

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  11. FIND CARD ONLINE

    HAVE TRIED MORE THAN ONCE USING CARD NUMBER AND COMPUTER CAN'T FIND (AFTER ENTERING EXACTLY AS ON CARD). HAS TO BE WAY TO SOLVE THIS PROBLEM, SEEMS LIKE COULD BE HELD UP TO GET RENEWAL/LOST CARDS

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Thank you for contacting the Arizona Department of Health Services, we are sorry to hear that you experienced difficulty with your application. The Medical Marijuana Card Registry Office can assist you please call (602) 364-1793 or email M2programsupport@azdhs.gov.

  12. confusing and misleading web page

    When directed to the renewal program an entire page of unrelated things pops up - this is not a clear and easy to use web page. It is very convoluted.

    You need to separate things better - too many programs bunched together and no clear answer on what you are looking for,

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Thank you for contacting the Arizona Department of Health Services, we value your feedback. The Use Agreement Page for Medical Marijuana Renewal Applications contains relevant application requirements as well as legal notices the program is obligated to provide. We have provided your graphical feedback to our technology department for consideration. Thank you.

  13. Recertification for PTSD

    I hold a valid AZ MML and have been diagnosed by the VA with PTSD. Since there is no cure and the VA has stated there is nothing else they can do for me. Question, how can I be resertified using PTSD as my primary medical condition?
    This is my 2nd email with no response as yet.

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    completed  ·  0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  14. 1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  15. I need a replacement Card

    Ive lost my Medical Marijuana card and ive gone on here before and found the form to replace it, but didnt have the money at the time. Now that ive come back to order it, the form can no longer be found. Please help. Patient ID: 0118084QPDV345267001

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    31 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Onsite web technicians

    Your website is in desperate need of onsite technicians to help patients with tech difficulties when entering information that can only be received by you electronically. Your website in general needs daily attention as it is not working properly, links are broken, information flow is degraded, etc.

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Thank you for contacting the Arizona Department of Health Services, Medical Marijuana Program. Thank you for reporting your user experience. We are currently experiencing technical difficulties and our Information Technology Services Department is actively working to resolve the reported issues. Should you need further assistance please call the Medical Marijuana Program at
    (602) 364-1793.

  17. 1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    We apologize for the difficulty you are experiencing. Your problem appears to be specific to your application, and the link to make the correction may have expired. Please contact the program directly for assistance. You may contact the program by calling 602-364-1793 or by sending an email to M2programsupport@azdhs.gov.

  18. 1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  19. More medical marijuana testing fascilities

    What is the process to open a medical marijuana testing facility? Where growers, dispensaries and consumers/patients can send flowers or edibles or any product to test products for pesticides, genetics, concentrations? Do you need a special license?

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  20. Licensed CHAA numbers

    Can I receive a list of all CHAA numbers for licensed dispensaries?

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Please visit our website Map Your CHAA feature to view the labeled map. Due to ARS § 36-2810 Confidentiality, additional information for licensed dispensaries cannot be made available.

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