ADHS Customer Feedback
Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!
222 results found
REGISTER ME FOR THE MARIJUANA
MARLENE J MILLER/OROSCO/OROSZCO U HAVE MY PERMSSION ON 5-21-20161 vote
You will need to go to the following website to learn about the requirements and how to register for the medical marijuana program.
Licensed CHAA numbers
Can I receive a list of all CHAA numbers for licensed dispensaries?1 vote
Please visit our website Map Your CHAA feature to view the labeled map. Due to ARS § 36-2810 Confidentiality, additional information for licensed dispensaries cannot be made available.
More medical marijuana testing fascilities
What is the process to open a medical marijuana testing facility? Where growers, dispensaries and consumers/patients can send flowers or edibles or any product to test products for pesticides, genetics, concentrations? Do you need a special license?1 vote
All rules for Medical Marijuana are found on our website at:
Is it possible to fax my marijuana card application and supporting documantation to you?
No idea, just a question....1 vote
Please refer to the Arizona Department of Health Services website for complete instructions on submitting your application via the web.
The link is:
This site is not user friendly. It is frozen and will not allow me to resubmit a correction for spelling of a last name1 vote
We apologize for the difficulty you are experiencing. Your problem appears to be specific to your application, and the link to make the correction may have expired. Please contact the program directly for assistance. You may contact the program by calling 602-364-1793 or by sending an email to M2programsupport@azdhs.gov.
Where is my renewal card? It has been approved and over 2 weeks now and no card.
Where is my renewal card? It has been approved and over 2 weeks now and no card. A friend of mine went the same day for the first time and she is is still without a card to get any medicine. Why can't the dispensary's be able to see that she has been approved just no card yet so that she could at least get some relief. THIS IS MEDICINE! Just because it is not the chemicals that all governments get a kick back from the pharmacies does not mean it does not work. The states should not complain about it since they are making a killing on the prices that is incurred from all the sales records shown just from last year. You got your money so have the respect/decency of getting the cards out in a timely manner and get the problem of the patient has been approved but not able to get medicine because of bad business practices.
Where is my renewal card? It has been approved and over 2 weeks now and no card. A friend of mine went the same day for the first time and she is is still without a card to get any medicine. Why can't the dispensary's be able to see that she has been approved just no card yet so that she could at least get some relief. THIS IS MEDICINE! Just because it is not the chemicals that all governments get a kick back from the pharmacies does not mean it does not work. The states should not complain about…3 votes
Please email your questions and comments directly to the Medical Marijuana Program
They will be able to help you.
Onsite web technicians
Your website is in desperate need of onsite technicians to help patients with tech difficulties when entering information that can only be received by you electronically. Your website in general needs daily attention as it is not working properly, links are broken, information flow is degraded, etc.1 vote
Thank you for contacting the Arizona Department of Health Services, Medical Marijuana Program. Thank you for reporting your user experience. We are currently experiencing technical difficulties and our Information Technology Services Department is actively working to resolve the reported issues. Should you need further assistance please call the Medical Marijuana Program at
I need a replacement Card
Ive lost my Medical Marijuana card and ive gone on here before and found the form to replace it, but didnt have the money at the time. Now that ive come back to order it, the form can no longer be found. Please help. Patient ID: 0118084QPDV3452670011 vote
Thanks for your question. You can apply for a replacement card on this page in the section titled “Other Options” https://medicalmarijuana.azdhs.gov/
I lost my brand new card on Fri. 10 - 16 - 2015
Lost my card !1 vote
Please visit: https://medicalmarijuana.azdhs.gov/ReplaceApplicationSearch.aspx for information about replacing a lost or stolen registry identification card.
Recertification for PTSD
I hold a valid AZ MML and have been diagnosed by the VA with PTSD. Since there is no cure and the VA has stated there is nothing else they can do for me. Question, how can I be resertified using PTSD as my primary medical condition?
This is my 2nd email with no response as yet.1 vote
confusing and misleading web page
When directed to the renewal program an entire page of unrelated things pops up - this is not a clear and easy to use web page. It is very convoluted.
You need to separate things better - too many programs bunched together and no clear answer on what you are looking for,1 vote
Thank you for contacting the Arizona Department of Health Services, we value your feedback. The Use Agreement Page for Medical Marijuana Renewal Applications contains relevant application requirements as well as legal notices the program is obligated to provide. We have provided your graphical feedback to our technology department for consideration. Thank you.
FIND CARD ONLINE
HAVE TRIED MORE THAN ONCE USING CARD NUMBER AND COMPUTER CAN'T FIND (AFTER ENTERING EXACTLY AS ON CARD). HAS TO BE WAY TO SOLVE THIS PROBLEM, SEEMS LIKE COULD BE HELD UP TO GET RENEWAL/LOST CARDS1 vote
Thank you for contacting the Arizona Department of Health Services, we are sorry to hear that you experienced difficulty with your application. The Medical Marijuana Card Registry Office can assist you please call (602) 364-1793 or email M2programsupport@azdhs.gov.
List of dispensaries
I am a patient. How can I receive a list of dispensaries?1 vote
You can contact the Medical Marijuana Program at email@example.com and they can help you.
Be more specific on application for stolen card
I filled out the form , paid with a credit card , but Im not sure if the process is complete or if I need to go somewhere to finish this now . All it says is print out my copy?1 vote
Thank you for contacting the Arizona Department of Health Services, Medical Marijuana Program. We apologize for the confusion you experienced with your replacement request. Normally after you pay for the lost or stolen application the system will give you the option to print out your receipt. After that page, the system will normally give you a message that your application has been successfully submitted. We would be happy to verify the status of your application. Please call the MM Program at (602) 364-1793 or email at M2programsupport@azdhs.gov . In order for us to verify your identity and provide a status update you will need to provide your date of birth, address, telephone number, and driver’s license or state ID number (whichever you used on the application).
Again we apologize for the inconvenience you experienced and we look forward to further assisting you.
Medical Marijuana Program Support
I can'te get the address field to work
The map on your website is very helpful but when I put in an address to try and see what CHAA it is in it doesn't do anything. I am using google chrome3 votes
Thanks for letting us know about this and that module is currently being replaced. We should have a functional module posted by the end of the day today on that page.
Update: This is now functional http://azdhs.gov/preparedness/medical-marijuana/#dispensary-map-chaa
Can I take it in my luggage?
Hello and good morning,...I am flying to NC...driving to PA then flying out of PA to come home!...my question is can I take of marijuana on a plane in my luggage on my trip?
I was going to put my flower and my supplies and a copy of my card in my luggage when I check it...I do not wish to make the evening news...just have my medicine when I get there.1 vote
refused service at YHS Cottonwood because of posts made to public social media page,FACEBOOK
I was refused access to my medical marijuana because of posts I made to public social media. The medical director, owner, and the manager are punishing me for posted on their public social media page. If comments were nor permitted, they should have locked comments, rather than penalize me for expressing my freedom of speech on their public social media page. Attempts tp resolve this have fallen on deaf ears, leaving me unable to get my medicine. PLEASE HELP!1 vote
If you have a complaint about a dispensary, please use our online form to let us know.
If you would like to change the email address associated with your card, please email us at M2programsupport@azdhs.gov.
FAQ Answers will not stay open so I can read the solution
FAQ Answers will not stay open so I can read the solution. Is this an inside joke so to waste users time? Click on the answer and it opens then closes, this is by design it appears. Maybe it is a bad idea to play games, alot of good IT people out ther.1 vote
can't read answer to any of faq's. i click the dropdown for the answer and it just drops down and closes right back1 vote
- Don't see your idea?