ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. uploading forms

    I have NO idea how to upload photos and documents required to renew my license. PLEASE BE SPECIFIC ON HOW TO DO THIS. I'm not tech-savvy. I suggest you include information on how to do upload on your website.

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  2. I cannot update my email address

    The ID number is not accepted for updates.

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  3. Make it easier. Coming here in my condition isn't my pleasure.

    In Dec. 2019 I received email to update things on your sight. When I did, I also downloaded last year's card here which is now expired. I had renewed prior to exp. and my new card is in your system. I'm not able to remove my expired card or locate my renewal. I need assurance I can still purchase my medication. I need sleep, badly.

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  4. i lost my mmj card what do i do?

    lost my card what are my next steps?

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  5. 1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  6. Better communication

    How do I get my new card. It’s frustrating not getting a hold of a person or call back, my card expires during the weekend and can’t get my new one

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  7. Put yourself in the position of those counting on you

    Your site says that, to email you, I must log in. Once logged in, there is not place to email. Also, I tried to verify my MMC information. It asks for patient ID. I DON'T HAVE THAT. Is this really that difficult. I qualified for a card on 1/12/20 but was never told until I CALLED, and was referred to your site and I was able to confirm my card. And ... no card ... I understand you've gone digital, but I NEVER RECEIVED ANY EXPLANATION OR INSTRUCTIONS ... OR ANYTHING. Thx for the service.

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  8. No doctors evaluation for at risk seniors during the pandemic

    I am a senior (69 year old). I have been enrolled in the Medical Marijuana program since its inception. Being part of the high risk category for the recent pandemic; I have been advised to self quarantine. I would suggest allowing people in my situation to be allowed to (at least temporarily) skip having to go to receive a doctor's evaluation for the reissuing of the permit.

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  9. COVID-19 protective equipment

    Dear,
    We are DOMLONG who is dealing with all protective equipment like N95, surgical mask, medical masks and gloves with all necessary certifications. We are ready to accept your emergent order for COVID-19.
    Hope you all healthy.

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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →
  10. Renewed License

    I got my MMJ card renewed on Tuesday. How long till I receive my new number? I need some meds and I'm in pain. Thank you.

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  11. Need Online Support

    Since you've gone to a fully "online" system for medical marijuana, why do you not have any tech support available for when your website is not working correctly?

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  12. My medical marijuana card expires today

    My medical marijuana card expires today, but I have received NO information regarding when my new card will arrive. I paid for a 2-year card. I'm not computer savvy, but I received an email that stated my renewal was accepted and finalized. WHERE IS MY NEW CARD?

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  13. Easier access

    I can't get into the portal to get my electronic medical marijuana card. I've gone to the page and it won't let me type in anything. It says they've emailed me but have received nothing.
    My email is Mikekennedy5594@gmail.com

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  14. Doctor that approved my medical card

    I need to find out, what doctor approved my medical marijuana card

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  15. Have a list of accredited MMJ Dispensaries per county.

    ADHS needs to have a page dedicated to showing available dispensaries per county, their names and locations.

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  16. send link to portal

    spent an hr waiting for a link to access the portal

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  17. Does not recognize my username, unable to login

    Allow me access to the e-card or mail me a physical card. at this time I am unable to get the medication that I need, this should never happen with medicine! A site goes down and I loose access to my med's!

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  18. need new card

    cant renew is this true?

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  19. suggestion?!

    I cannot get in to apply or check my status! I am IN PAIN! H...E...L...P!

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  20. The online qualified adult patient form will not load

    when will the online form be available to obtain license?

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