ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. Medical Marijuana Blog FAQs Page

    I posted my idea on your blog but thought I'd also email it directly.

    In reading your MMJ blog I've noticed many repetitive Q&As. I suggest consolidating these onto a Frequently Asked Questions (FAQ) page prefacing your Blog.

    After readers review the FAQs page they can THEN post blog questions if the FAQ page hasn't answered their questions. You can have a 'canned' response linking them back to the FAQs page if they ask an already answered question.

    I realize your position is probably pretty hectic, especially over this program. Having a FAQs page may save you some time to…

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    The blog covers many more topics than medical marijuana so it’s not the correct place for the medical marijuana frequently asked questions page. You are correc that it would be great if people checked the FAQ before posting questions on the Director’s blog.

  2. Please make the forms so that a current patient can change his/her form as soon as possible.

    Being a brand new program with the rules very hard to understand at first, many people I know of made mistakes in the way they initially filed for their patient or caregiver card. Please make the change forms available as soon as possible so that these cards are actually usable. I, for one, am in pain every day and would benefit greatly from medical marijuana, but find it impossible to get it or grow it myself without making a change to my card. Please help to alleviate my and others pain by making a change form available to the public.

    4 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    At the point you were requesting it, each change had to be made individually and took quite a bit of staff time. The Change Application Search is now available under the Patient Application. We appreciate your patience and hope that the new function will make the process easier for all.

    We anticipate that the Medical Marijuana Program online change feature to be available in the next few weeks. In the interim we are honoring requests for individuals that may want to change their cultivation status or to add/designate a caregiver. You may contact us at m2programsupport@azdhs.gov. This email account is monitored continuously for custom issues. Thank you for your patience as we continue working diligently to launch the change feature.

  3. There needs to be a way to correct an application error.

    When I reviewed the final PDF copy of my application after I submitted and paid, I discovered that the "caregiver" box had been checked. I don't think I checked that box, but if I did, it was an error. I have tried to find a wasy to report the error, but have only found a phone number that will take a message, and they haven't called back. There is no email address to report an error. Thank you.

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    One of the reasons we created the form on line was so that folks had the ability to make sure their names are spelled correctly, the address is correct and everything is the way they want it. In the User Agreement, applicants are instructed to check all information before saving each page. You may want to use the live chat option on the medical marijuana website. The customer service representatives are familiar with the system and may be able to help you.
    Thank you for sharing.

  4. Patient Education Brochure

    The ADHS needs to put together a Patient's Guide to what they can and can't do under the AMMA and share it with the public, law enforcement and the media. In light of multiple arrests in Gilbert the police seem to be totally uninformed that MMJ is legal in Arizona.

    33 votes
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    completed  ·  6 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  5. MMJ community still getting the runaround

    People need to stop trying to control everything when the citizens make their voices heard in a political way then that is how the laws should be treated as a law not just if they agree with it because there are plenty of laws I dont agree with and the government wants everyone to follow laws then they need to actually follow them.

    9 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    At this point, ADHS is carrying out the will of the people to the best of its ability. There are lawsuits pending in three courts at thsi time. ADHS will move forward based on the outcome of those cases.

  6. Brochure on Patient's Legal Rights

    In light of the police raid this week on a Gilbert resident who was handcuffed and treated like a criminal when he was a registered ADHS MMJ patient, how is the Dept. of Health going to notify the police department on how to first check the registry to see if a patient before they come to your home with a warrant and a full SWAT team?

    Link to the article:
    http://www.eastvalleytribune.com/local/gilbert/article_c059bc82-9935-11e0-9ebd-001cc4c03286.html

    Mr. Humble you need to get together with our Attorney General and clarify for the patients and caregivers are to be treated respectufully and lay out their rights to…

    6 votes
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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    The system was set up in the law passed by the voters; section 36-2807 specifically says law enforcement can only check the numbers on a card. ADHS established a secure, password-protected, web-based verification system for use on a 24-hour basis by law enforcement personnel. ADHS notified law enforcement agencies on April 06, 2011, explaining how to register for the online validation system. The AMMA did not give law enforcement the ability to search for names. Because of what the voters passed, there is no way to change the access except through legislation that furthers the intent of the voter initative.

  7. I am unable to find a place on your web site to report a public health violaton

    A house in my neighborhood has a pool that is uncleaned. It is breeding mosquitoes. The address is REMOVED BY ADMIN

    1 vote
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  8. operator rating

    After having a really bad experience with online operator 18 for the MMJ program, I really want to see if any other applicants have the same problem as I do with this operator 18.

    18 take very long time to response after conversation initiated and almost feel like operator has logged off.

    But #18 does an excellent job of chasing people away by refusing to help. Operator stated that "not able to look into info" but refused to pass it to the representative for research. "Just wait!" and "there is no supervisor here"

    Operator 18 need to be retrain in…

    4 votes
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    completed  ·  2 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  9. change request forms

    With the dispensary applications being suspended, people who were expecting to buy from them will now be looking for a caregiver or look to cultivate. The change request forms will help a lot of people who chose not to cultivate, obtain medication. I have seen similar concern from many patients. So I'm suggesting that they be put out as quick as possible. Other than that I would say that you guys are doing an amazing job.

    28 votes
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    26 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    The change forms are available on the the application page on the website at this time. Just go into the the patient application, agree to the terms and you will see the new option.
    Thanks for your patience.

    We anticipate that the Medical Marijuana Program online change feature to be available in the next few weeks. In the interim we are honoring requests for individuals that may want to change their cultivation status or to add/designate a caregiver. You may contact us at m2programsupport@azdhs.gov. This email account is monitored continuously for custom issues. Thank you for your patience as we continue working diligently to launch the change feature.

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