ADHS Customer Feedback
Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!
749 results found
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Onsite web technicians
Your website is in desperate need of onsite technicians to help patients with tech difficulties when entering information that can only be received by you electronically. Your website in general needs daily attention as it is not working properly, links are broken, information flow is degraded, etc.
1 voteThank you for contacting the Arizona Department of Health Services, Medical Marijuana Program. Thank you for reporting your user experience. We are currently experiencing technical difficulties and our Information Technology Services Department is actively working to resolve the reported issues. Should you need further assistance please call the Medical Marijuana Program at
(602) 364-1793. -
1 vote
The Arizona Department of Health Services does not have jurisdiction over who landlords rent to. You might want to try the Arizona Department of Hoursing. Their website is:
https://housing.az.gov/general-public/arizona-residential-landlord-and-tenant-act -
Questions about List of Food Handler License List
I am looking to open a business, and need to find potential employees for helping bake cookies. I was looking at the list from the link provided.
My question for you is, how can I obtain contact information for people on that list, be it an email address, or mailing address?
Thank you for your help,
Brennan Doherty1 voteThank you in your interest in the ADHS Home Baked Goods Program.
Please directly contact:
Blanca Caballero
Food Safety & Environmental Services Program Manager
Office: 602-364-3851 -
Can't find exemption form
I cannot find the exemption form to turn into my children's school for vaccinations.
1 voteWe are happy to help you find the form.
You will be able to find it by cutting and pasting the following link into your browser.
http://azdhs.gov/preparedness/epidemiology-disease-control/immunization/index.php#schools-immunization-forms -
I lost my brand new card on Fri. 10 - 16 - 2015
Lost my card !
1 votePlease visit: https://medicalmarijuana.azdhs.gov/ReplaceApplicationSearch.aspx for information about replacing a lost or stolen registry identification card.
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Incorrect link on website
Thank you for linking to us from your Arizona Immunization Program page. The link text is "Other Health Resources for Vaccinations" and links to www.cir.org. The link should go to www.211arizona.org or it could go to our health page at www.211arizona.org/health. Thank you for fixing this link.
2 votesThank you for letting us know.
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Money order to who?
when making out a money order for the birth certificate, who to I make it out to? The place I'm sending the request to?
1 voteThank you for contacting the Arizona Department of Health Services. When applying for a birth certificate and sending a money order please ensure the money order is for the exact amount and made payable to the Office of Vital Records. Should you have further questions please visit our website at http://azdhs.gov/licensing/vital-records/index.php or you may call (602) 364-1300.
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Birth certificate
Hello!
My baby was born few days ago. How can I get a birth certificate online?
What should I have to do?1 voteYou can go to our website on AZDHS.gov for the information. Click on Vital Records and then Birth Certificates. The link directly to the information is http://www.azdhs.gov/licensing/vital-records/index.php#birth-certificates-apply.
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Place agency org charts together
On each Bureau home page place a link to its current org chart with the date it was last updated. I have spent 30 minutes trying to find a current org chart for the Bureau of Women's and Children's Health. I still cannot find one.
1 voteFor the most recent organizational charts for a given area at ADHS, it is best to contact that specific program.
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Problem with the Website
When I click the "Ambulance Program" box the website does not advance to the Ambulance Program webpage.
1 voteThank you for bringing this to our attention. Your input is appreciated. The link is now fixed and fully functional. If you still have problems please let us know.
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The Coco's on Bell Road & 98th Avenue
Who checks this place? We were in there 3 yrs ago. Did not go back as the place was DIRTY! We received a gift card & tried them again today. Still sticky & foody. Won't go back again to that one. Waitstaff all look like they need a bath also.
1 voteThank you for letting us know. However this is a complaint that the county health department would manage. You can report it to Maricopa County at 602-506-6616 or http://www.maricopa.gov/EnvSvc/Complaints/Forms/ComplaintForm.aspx
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Is there a way to have access to child care regulations involving fees charged to parents?
My family is dealing with a Charter School that provides before and after care, along with summer daycare. The school is greatly lacking in their child care documentation when it comes to fees charged. The website shows the general fees, but does NOT list the regulations and stipulations in regards to attendance, fee changes, refunds, or any other legally binding contractual information. Their continuous 'loss' of payment paperwork, and determination to double charge for day care and refusal to provide any form of itemized receipt is greatly concerning. I have searched through government websites for answers on the State Requirements…
1 voteAssuming the facility is licensed, R9-5-302 states that “a licensee shall prepare a written statement of child care services provided by the licensee that includes…charges, fees, and payment requirements for child care services.” This information shall be provided to a parent upon request. If the facility is not licensed, Arizona Department of Health Services would have to look into whether or not licensing is required.
Many schools require minimums, regardless of attendance. For example, some schools require the parent to pay weekly, even if the child will be out of town all week. If a payment is not made, the facility may disenroll the child. All of this information should be found in the written statement of child care services, described in the first paragraph.
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Recertification for PTSD
I hold a valid AZ MML and have been diagnosed by the VA with PTSD. Since there is no cure and the VA has stated there is nothing else they can do for me. Question, how can I be resertified using PTSD as my primary medical condition?
This is my 2nd email with no response as yet.1 vote -
1 vote
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can't find renewal forms for HAD
Your web page is not user friendly.
1 voteWe are happy to provide you with the web-link for our forms: http://www.azdhs.gov/licensing/special/#speech-hearing-providers
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Request to update broken links on your site
Greetings,
On page http://www.azdhs.gov/phs/immunization/documents/newsletters/vaccine-news/2010/az-vaccine-news-09-22-10-part-2.pdf
please update broken http://www.cdc.gov/vaccines/vpd-vac/rotavirus/Vac-label-HCP.htmto working link at http://www.cdc.gov/vaccines/vpd-vac/rotavirus/default.htm#clinical
Thank you for your time
1 voteThank you for updating us with the correct link. We will remove the broken link.
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confusing and misleading web page
When directed to the renewal program an entire page of unrelated things pops up - this is not a clear and easy to use web page. It is very convoluted.
You need to separate things better - too many programs bunched together and no clear answer on what you are looking for,
1 voteThank you for contacting the Arizona Department of Health Services, we value your feedback. The Use Agreement Page for Medical Marijuana Renewal Applications contains relevant application requirements as well as legal notices the program is obligated to provide. We have provided your graphical feedback to our technology department for consideration. Thank you.
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I just called and got a number for Southwest Behavioral Health in Scottsdale AZ
the number was disconnected
1 voteThe general contact number for information about Southwest Behavioral Health Services’ programs and services, or to schedule an appointment or obtain assistance contacting any of our sites, call 602-285-4288.
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May DES request death certificates via email rather than fax or regular mail?
We are thinking of making electronic death certificate requests, along with electronic requests for medical records and other information required for mortality review.
1 voteEmail requests are not acceptable pursuant to A.R.S. 36-324 and R9-19-402. Requests for vital records must be in writing and contain the applicant’s signature.
The Bureau of Vital Records has a government liaison to assist government agencies in making requests for birth and death certificates. You may contact our office at 602-364-1300 and request to speak to the government liaison for further information on making such requests. -
Very Difficult to Find Contacts for AzDHS Staff
I often need to set up meetings with people from other agencies, or am asked to find contact information. The first place I look is on the agency's website. I am having no luck with adhs. Why not have an agency directory where your stakeholders can find contact information. You have a page of Health Department Contacts, but it is very incomplete, with only general information. Thanks
1 voteWe list contact information for each division, office or program throughout azdhs.gov. This information may be found on the left hand side of the page beneath the navigation items. Some areas have a more in depth contact list than others, depending upon the service(s) provided. If you’re looking for contact information for specific state employees, you may find the state employee directory at http://ebook.state.az.us/ helpful. Thank you for your feedback, and we will consider your suggestion as we continue to make improvements to the information and services that we offer.
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