ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. Brochure on Patient's Legal Rights

    In light of the police raid this week on a Gilbert resident who was handcuffed and treated like a criminal when he was a registered ADHS MMJ patient, how is the Dept. of Health going to notify the police department on how to first check the registry to see if a patient before they come to your home with a warrant and a full SWAT team?

    Link to the article:
    http://www.eastvalleytribune.com/local/gilbert/article_c059bc82-9935-11e0-9ebd-001cc4c03286.html

    Mr. Humble you need to get together with our Attorney General and clarify for the patients and caregivers are to be treated respectufully and lay out their rights to…

    6 votes
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    1 comment  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    The system was set up in the law passed by the voters; section 36-2807 specifically says law enforcement can only check the numbers on a card. ADHS established a secure, password-protected, web-based verification system for use on a 24-hour basis by law enforcement personnel. ADHS notified law enforcement agencies on April 06, 2011, explaining how to register for the online validation system. The AMMA did not give law enforcement the ability to search for names. Because of what the voters passed, there is no way to change the access except through legislation that furthers the intent of the voter initative.

  2. There needs to be a way to correct an application error.

    When I reviewed the final PDF copy of my application after I submitted and paid, I discovered that the "caregiver" box had been checked. I don't think I checked that box, but if I did, it was an error. I have tried to find a wasy to report the error, but have only found a phone number that will take a message, and they haven't called back. There is no email address to report an error. Thank you.

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    One of the reasons we created the form on line was so that folks had the ability to make sure their names are spelled correctly, the address is correct and everything is the way they want it. In the User Agreement, applicants are instructed to check all information before saving each page. You may want to use the live chat option on the medical marijuana website. The customer service representatives are familiar with the system and may be able to help you.
    Thank you for sharing.

  3. operator rating

    After having a really bad experience with online operator 18 for the MMJ program, I really want to see if any other applicants have the same problem as I do with this operator 18.

    18 take very long time to response after conversation initiated and almost feel like operator has logged off.

    But #18 does an excellent job of chasing people away by refusing to help. Operator stated that "not able to look into info" but refused to pass it to the representative for research. "Just wait!" and "there is no supervisor here"

    Operator 18 need to be retrain in…

    4 votes
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    completed  ·  2 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  4. I am unable to find a place on your web site to report a public health violaton

    A house in my neighborhood has a pool that is uncleaned. It is breeding mosquitoes. The address is REMOVED BY ADMIN

    1 vote
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  5. Get my medical marijuana card to me, applied May 24, 2016, paid for, approved and today (July 26, 2016) I still do not have it.

    If mdAnderson is right, I may have up to 5-6 months to live. I have 9 deadly cancer and applied for a marijiuana card May 24th. Never smoked a cig. in my 72 years, never drank or did drugs and am scared to death of what I have coming. Shouldn't have to take from May 24th, 2016 to and BEYOND July 26th, 2016 to get a card.

    0 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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  6. lost ID card

    I can't find anywhere on the website for replacing an existing card

    2 votes
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  7. 1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  8. employment in arizona mmj industry

    i would be willing to move to arizona for job in the mmj industry i am disablel only real problem i have is left hand does not work

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    In Arizona, Dispensaries will not be run by the state. You’ll need to check the employment section of the newspapers or online. Good luck with your job search.

  9. tell us where we can move

    outside the 25 mile rule

    1 vote
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    The 25-mile rule was set by the voters. The actual boundaries will be determined by where the licensed dispensaries are operating. At this time, there is no public information about that.

  10. 1 vote
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  11. Fix this PDF

    Arizona Food Code Technical Requirements PDF is missing pages.

    1 vote
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  12. arksasas

    hi my name is jesica atwood i was born in tucson arizona and i need a certified copy of my birth certificate

    1 vote
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  13. 1 vote
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  14. Lower Fees for Low Income Patients

    Having to pay 75 per year for a card is a burden for those of us who are low income, why is it so much?

    3 votes
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    0 comments  ·  Medical Marijuana Program  ·  Flag idea as inappropriate…  ·  Admin →

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    completed  ·  ADHS responded

    Fees for the cards are set at a rate to pay for validating and creating the card portion of the program.

  15. add a Senior,s Information and services link

    I am unable to locate anyone to help me find information, help, and resources for a low income senior, medical and health as well as financial.

    1 vote
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  16. 1 vote
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  17. 1 vote
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  18. Care giver

    Can you send me something to let me know how much a caregiver can charge for medical marijuana, for their patients ??

    1 vote
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    completed  ·  ADHS responded

    ADHS does not have information on that.

  19. review your iinitial application for child care

    You need a cover sheet that says what you need and have forms available on line forexample you are asking for director information where is your form

    New form doesntask for yourarticlesand board of director inf etc this was clear in your old forms my came back with a ted letter but it wasnt asked for in your forms

    1 vote
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  20. simplify your website

    Make it easier to find information and applications.

    The site is quite convoluted & hard to search.

    You could have the mailing address and phone number on the citizen status form & have that link on the online renwal application not separate.

    1 vote
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