ADHS Customer Feedback
Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!
98 results found
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There needs to be a way to actually speak to to a person or email
I mailed an application for a death certificate but forgot to put the check in the envelope. I would like to pay by phone or send the check but i need to \speak to some one and when i called i was disconnected twice.
1 vote -
Make it easier to report a reoccurring offender of salmonella distributor.cases
I have been trying to report this store for years and a death will more tan likely occur or has already if someone doesn't do something about it. This sent to the Frys store today May 5th 2012:
For years I have shopped at the frys store at 43rd Ave. and McDowell in Phoenix Az. I have had salmonello at least 3 times from their eggs. The policy of taking good eggs from cartons with broken eggs and transferring them to other cartons changes the date of the eggs from the carton they are put in. Years ago they make…1 voteYou can file a complaint with Maricopa County Environmental Services. Their phone number is 602-506-6616 or you can file a complaint on-line at
http://www.maricopa.gov/EnvSvc/Complaints/Forms/ComplaintInput.aspx. They will look into this problem.From a food safety perspective, thorough cooking is an important step in making sure eggs are safe. Eggs should be cooked until they are firm and not runny, this will kill the harmful bacteria.
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1 vote
It would be helpful for us to have more information. You can reach us by phone at 602-364-1300, email at webovr@azdhs.gov or mail at Office of Vital Records, Post Office Box 3887, Phoenix, Arizona, 85030.
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How to get a new birth certificate with changed name, when living out of US. My son is born in AZ. Please let me know.
I want to change my sons name who was born in AZ, but living outside US, i.e India, how could i do that from India, i need a new birth certificate with changed name, please suggest. And also once i take divorce what should be filled in respect to father's name column, or how it goes with a son living with his mother and how the new/changed birth certificate would be issued, please suggest.
1 voteIf the child’s name is currently listed on the birth certificate but you want to know what is required to change the child’s name on a birth record, the following are the general requirements according to the age of the child:
• Birth to 90 days old – only the Affidavit to Correct is required to change the name. This form can be found on the Vital Records website referenced below.
• 91 days to less than 1 year old – Affidavit to Correct and an independent factual document listing the new name (complete name – first, middle, last) to be listed on the birth certificate. The independent factual document must have been established within the first six months of the child’s life.
• 1 year old and older – A court order that orders a legal name change for the child and that has been certified by the court…
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What takes so long for a certified death certificate??? My Mom died a month ago and I still don't have it to send in to the insurance co.
There should be some way to speed this up, don't ya thnk?
1 voteEach case is different. The time needed to register a death record depends on a number of issues such as how long it takes the medical certifier to complete the cause of death information, or the time it takes if the record requires input from the county medical examiner as well as other factors. The county health department in the county where the death occurred should be able to provide you with some assistance.
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1 vote
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Improve your website for vital records.
Your website for birth and death records is difficult to navigate and find the necessary information. Apparently you accept mailed requests but there is not clear indication of where to mail the requests. In one place I did find a street address but no zip code. It seemed to be written for someone trying to actually go to the physical address.
1 voteWe have upgraded our webpages recently and hope you find them easier to navigate – when you go to the page to apply for a death certificate, the mailing address is on the left hand side of the page: http://azdhs.gov/vital-records/death-certificate/apply.htm
It is also on the birth certiicate page http://azdhs.gov/vital-records/birth-certificate/apply.htm and the vital records homepage. -
Costs are not clear on the certificate of death and stillbirth certificate.
Please be more clear about the costs so I know how much to send in.
What if want it to be sent by regular mail? What is that cost? Do I add the$10 processing cost plus the mail costs? If I want two copies is it $10 each or $10 total?
I suggest that you have two separate boxes or lines
1. Processing Cost of $___ for each (or is it for as many as we want?)
Plus
2. Shipping cost
Regular mail
Expedited (and list all the categories)1 voteThe website for the Arizona State Office of Vital Records is:
http://www.azdhs.gov/vital-records/index.htm
Once you are at that website you can select “Death Certificates” on the left side of the page. From there you can select information on fetal death and certificate of birth resulting in stillbirth. The information will tell you who is eligible to apply and also includes the form to complete to apply.
When you apply directly to the State Office of Vital Records the fee for one copy of a fetal death certificate is $20.00 and the fee for a copy of a certificate of birth resulting in stillbirth is $20.00. The certificate fee includes the cost of sending the order by regular mail.
If you were trying to place your order through a third party provider for expedited services (e.g. VitalChek), that company charges additional fees for processing and for UPS delivery. VitalChek can be accessed…
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Wrong word is used
The area that says who is eligible to get a death certificiate says birth instead of death!
1 voteThank you for letting us know. We corrected it.
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Post the price of a birth certificate
I see dollar amounts for expedited service but I can not see anywhere the cost of a birth certificate by regular mail. Can you tell me how much it is?
1 voteThe prices are on a different page labeled fee schedule. There is a link on the left side of the page. We are working to make this more simple in the meantime, you can find the fees on http://azdhs.gov/vital-records/fees/index.php
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RE: Death Certificates
Need a link or list the County fee on the "Apply for a Death Certificate" Page. I had to search around the web site to find it. And, the online service section confuses that issue as these are separate fees.
Also, need to be more explicit as to where to mail an application. I assume I can mail it to ANY office, but that is not clear.1 voteAll of the fees are listed on the Fee Schedules page (a tab on the left). Because Counties may have different fees, you have to click on the County to ensure the proper address and fee for each one separately. I hope this helps clear up any confusion.
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On webpage As far as I can see there is no place that states HOW MUCH the birth certificate copies are to begin with
Add the cost of the certificate near where the processing costs are
1 voteThere is a link on theleft hand side of the page that takes you to fee schedules. Because there are many ways to order a copy of certificates and the prices may vary between sources, we have a special page.
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make he list of acdeptable identification to request a birth cert easy to find
I searched around and around looking for what I.D. could be used to request a birth cert.
1 voteEverything is available on the website under Birth Certificates, Apply for a Birth Certificate. You can find the information here.
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Make new birth certificate form available online
Please make the PDF form for a new birth certificate available online to fill out in advance prior to going to vital records. There is only a form to request a copy, not new. The for we received from the hospital after the birth of our child was lost and having it online would have saved us time and hassle.
1 voteThe Request for a Copy of a Certified Birth Certificate form is located on our website at http://www.azdhs.gov/vital-records/documents/application-certificate-birth.pdf. This form has always been located on the website and it is in fillable form so that you may type in most of the information, print and sign it. The term “copy” refers to the certified birth record/certificate. If you have any further questions concerning purchasing certificates, please call the Office of Vital Records at 602-364-1300. Thanks for your inquiry.
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your phone # is never working/poor customer service.
I have been calling for weeks to your office on 19th ave and once a selection is entered phone call disconnects. The 2 times that I have been in to the office the customer service has been extremely poor. I had to deal with employees rudeness and after all I still have not received a copy of the birth certificate, ordered since 11/14/12.
1 voteThanks for letting us know about the phone situation. We had some work done yesterday and believe it is fixed now. In the meantime, someone will be contacting you through your email about your specific concerns.
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Birth Ceertificate
You refer people to VitalCheck if copy is needed fast or they can't come to the office. You should find another way you paythese people an arm and a leg but never get the birth certificate. Not olny that they promose to send by a delivery service. The hole thing is a rip off do you guys get a cut of the money or something. I feel like calling the States Attorney or maybe channel 5 or both. Now these people have a copy of my drivers license and my Uniformed Services ID Card that makes me a target for…
1 voteWe process mail applications for birth and death certificates, but it does take time. We suggest people allow 15-20 business days from when we receive a completed application before they can expect to receive the copy. If people need it sooner, Vital Check is an option.
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Online certificate re-order
Allow persons listed on the death certificate to re-order more online by number with a credit card listed to that person to the address listed on the certificate.
1 voteAt present, Arizona rules don’t allow the public to submit on-line orders for death records. While that may change at some point in the future, until it does an order for a death certificate can be submitted by mail. The Arizona Department of Health Services website for vital records provides the details for how to place such an order.
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Correct your form
The PO Box you have listed on your death certificate request is wrong - it shows PO Box 2111 but your web site shows PO Box 3887
1 voteThanks for your feedback. It may seem a little confusing, but the PO Box 3887 listed on our website is for the State Office of Vital Records. PO Box 2111 lis isted on the application is for the Maricopa County Office of Vital Registration. That is because you can apply for a copy from either agency. So they are both correct when you are looknig for a copy of death certificate for Maricopa County.
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Email to direct office
I NEED SOMEONE A CONTACT PERSON
FOR DEATH CERT. I MAIL FOR A DEATH CERT ON 2/15/2013
I HAVE NOT RECEIVED A LETTER OR ANYTING1 voteDepending on when you ordered the copy of the death certificate, it may be on its way. The average processing time for applications submitted through the mail is 7-10 business days from the date the application is received by Vital Records. You are welcome to call our customer service to check on the status of your order: 602-364-1300.
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Option to contact this office by e-mail
Hello My name is Ralph Cox located in New Jersey looking to confirm the death of my brother in 2008 Loren H.Cox age 58 adress 15248 S.36th Place Phoenix,Arizona my cell phone # is 862-250-2525 any help you can provide would be appreciated. thanks ralph cox
1 voteThere is a link on the Director’s office page to email the Public Information Officer. But you probably would like to speak to someone in Vital Records. You can find inforamtion about applying for a copy of a death certificate on this webpage: http://www.azdhs.gov/vital-records/death-certificate/
There is also a link on the left hand side of the page under the address to email questions.
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