ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. Maintain previous format for Birth-Death records

    Previous format and organization of CoB/DoD records presented an essential overview of related names which enabled the viewer to research uncertain relationships, correlate historic facts, and spontaneously identify related records. This new system is like searching for "a needle in a haystack" where the specific names and relationships need to be known. This is not an improvement for genealogical research. To the contrary, it makes it almost impossible to discover related records through association and inference. I have been using the az.gov-Arizona Genealogy website for many years and find this a gravely mistaken "improvement". Sadly it has rendered these records…

    1 vote
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  2. You need a chat feature on your website

    Trying to register my mom for COVID Vaccine. You need a chat feature on your website to help us fill out the forms correctly.

    1 vote
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  3. Bring back previous genealogy.az.gov website!

    I have been using genealogy.az.gov for years. The new Genealogy Record Search on azdhs.gov is awful! The old website displayed far more information, including: more records per page, total of how many records found, which county the record was from, and a color distinction between death and birth records. Also, the new webpage is far slower at searching the records and to make matters more frustrating, it doesn't even produce the same records. Also, all the old links that were saved to the records are now obsolete. At least have the old pdf pages link to same record, but at…

    6 votes
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  4. Recent changes to the online search of historic vital records is a terrible mistake

    You have made the search less effective, and no longer searchable by county, and date ranges. Please restore the old functionality.

    5 votes
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  5. Your Vaccine Registration Process is Non-Functional

    I am trying to make your system work more easily and not jam up with traffic: Your logic should be: STEP 1: Applicant enters all data required and it is saved (presently is erased and must be re-entered on each search). STEP 2: Rather than ask persons for a date to search vaccine event availability, the site should suggest the next available date and location to the applicant (!) I have been searching dates endlessly. I hit a wall (no available dates) then must leave, lose all data, and must start again (entering all data and searching for dates again!).…

    3 votes
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  6. add a county field on b and d records

    I don't care for your new search engine. Could you, at least, please add a county field so the search results isn't to large

    2 votes
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  7. cannot get on line to get appt for 2nd vaccine

    up at 6 am to register cannot get online

    2 votes
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  8. link to Office of Employment and Population Statistics within the Arizona Department of Administration

    This page says that the data were developed by the Office of Employment and Population Statistics within the Arizona Department of Administration but I can't find that office and I would like to know more about how they created the population denominator estimates.

    1 vote
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  9. Update your process

    I need to get a genealogical copy of my mother's death certificate(as required for application into Daughter's of the American Revolution and Daughter's of the Confederacy). In these days of identity theft, I am not comfortable in mailing protected personal information (i.e. copy of my driver's license and birth certificate. PPI, most states and companies go to great measures to protect such data.
    I was told I didn't have to mail the documents if I had your form notarized, which I did. My driver's license and birth certificate was presented and verified by the notary.

    I receive a letter from…

    1 vote
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  10. The Covid data pages are not very useful.

    Why not show a 7 day running average graph of new cases? The "Total percent positive" does not tell us how each county is currently doing. And a graph is much clearer. If that info is on the website, I haven't found it.
    Thanks.

    1 vote
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  11. DROP VITAL CHECK AS A VENDO

    Drop vital check as state vendor. poor service. one hour wait times on phone. order certificate 11/12/20 as of today 11/24/20 still had not been processed or received by vital records in az. vital check offered no explanation as to why the order had been sitting unaddressed for 12 days. GET A RELIABLE VENDOR. Vital check fails the test.

    1 vote
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  12. more description with issues

    more descriptive with the issue and why my application was returned

    1 vote
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  13. Is it criminal to knowingly spread infection in Arizona that causes another persons illness or death?

    President Trump was in close contact with people in NJ when he knew he had been in contact with Hope Hicks who had close contact with him and had tested positive for COVID. As he was having mild symptoms himself after contact with Ms. Hicks, and failed to isolate after contact with Hope Hicks he has committed reckless endangerment of people on Wednesday and Thursday this week. Isn't contact tracing about accountability? If NJ knew the circumstances of President Trump's visit, would he have been prevented from holding the events? Would he or anyone else in similar circumstances be prevented…

    1 vote
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  14. Update Vital Statistics

    The death counts at https://pub.azdhs.gov/health-stats/mu/index.php include 2019 but the cross tabs at https://pub.azdhs.gov/health-stats/menu/info/trend/index.php?pg=deaths only include thru 2018. Can the latter be updated to include 2019?

    1 vote
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  15. Thank you

    Just to keep it up. The %positive in AZ remains concerning. While better than before, it's leveling off (not good). That number is a key indicator. I hope you are able to resist political pressure these days.

    Best

    1 vote
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  16. Get your web site working so I can do my businessof finding information on my birth parents

    Provide an easy option to find this information without having to go through an unnecessary procedures. I have medical issues that need family history on.

    1 vote
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  17. EBRS System Down

    Brooke Wright the birth recorder at Banner Thunderbird Hospital. I'm not able to log into the EBRS system since 7a.m. this morning 7/24/2020??

    1 vote
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  18. Where are Covid patients from

    Like to know if they are immigrants, green card holders or dual citizenship. Is the daily count being held up for weeks? How do you count deaths, I.e. the day they died or within a certain time of there deaths.

    1 vote
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  19. Stats of number of deaths from Jan 2020-July 2020? All deaths per month including COVID?

    Where can I get the number of deaths from Jan 2020-July 2020? All deaths per month including COVID?

    1 vote
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  20. I'd like to see the average number of deaths compared with the current number of deaths. That difference in number would be those that died

    I'd like to see the average number of deaths compared with the current number of deaths. That difference in number would be those that died from the virus, those that didn't seek medical help because of the virus, those that died of something else, but covid complicated matters, etc. Break out all those numbers, and let people see that data. Right now, people are parsing the data and they don't know what they are doing. If you lay it out, with a confidence level in your analysis, at least we'd have a general number to work from. I'm sure you'd…

    1 vote
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