ADHS Customer Feedback

Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!

  1. Vital Check is a fraud.

    This disgrace of a company has lied to me at least twice regarding my Wife's death certificate.
    They have sent back canned and fraudulent reasons as to what "Action Required" was.

    In each instance they didn't receive the file and straight up LIED as to why....

    Why the **** was I tricked into giving these scam artists money and WHY THE **** are you telling people they are legitimate??

    Clearly from a simple search they don't do the job!!

    Get off your ***** and get a different vendor!! (I doubt you even bother to read these do you?)

    1 vote
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  2. MobileIR

    Login Issue: Repeated attempts to login over last several days gets error "Something went wrong, please try again. If the problem persists, contact support for assistance". I also cannot find the MobileIR app on Google play. What's up with these?

    1 vote
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  3. Search by County

    The ability to search records by county was previously very helpful when searching for family records. It would be nice if that option was available again.

    1 vote
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  4. "Express Courier" options

    Additional shipping options, shown on your website, are available ONLY w/ UPS. I did not know that, checked USPS and could go no farther.

    It'd be helpful if "UPS" were stated somewhere near that info. VitalChek was unable to help; she said the "only" options were USPS or UPS.

    Once I'd gone back and checked "UPS" instead, I found a small drop down box on a later page that gave me the $17.50 and 19.50 options.

    1 vote
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  5. MY FATHER EXPIRED ON 30-6-21 AT PHOENIX. I NEED DEATH CERTIFICTE IN INDIA. HOW TO ORDER ? PL SUGGEST.

    I WANT DEATH CERTIFICATE OF MY FATHER , DIED IN JUNE ,21 AT PHONIEX , I NEED CERTIFICATE TO BE SENT TO INDIA ADDRESS. PL SUGGEST HOW TO ORDER?.

    1 vote
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  6. Make it easier to find immunization record

    I have received two Covid vaccines in Arizona and can't find a record of those in order to provide proof of vaccination

    1 vote
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  7. Fix PDF of records so that they can be opened/downloaded.

    Arizona Genealogy Record Search - cannot open PDF copies of DOB/DOD records to read details - this makes them almost completely useless for genealogy. The icons are grey and not active.....16DEC2021

    1 vote
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  8. Sample Send - Please verify mailing address (2920 N 7th St Phoenix, AZ 85014-5454)

    Please verify 530 Obstetrics equipment labeled as ''+ 'PRE CAST MFG CO' / 'MADE IN MEXICO'' Craftsman tools and other items are ensurable up to the amount it cost to replace (3) trees. My (4) plant personal growth allotment will be exponentiated with agriculture land access; righted by annexation.

    1 vote
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  9. COVID vax QR code?

    MyIR has stopped providing SMART Health Card QR codes to AZ residents - will AZ adopt a system like the Washington state system? https://waverify.doh.wa.gov

    1 vote
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  10. 1 vote
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  11. This search engine is useless for genealogy purposes. Suggest you go back to the old original version.

    Use something that works! This version requires you have information that you are actually looking for in the search!>

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  12. regarding the covid deaths and ventilators can we know % of those people who were vaccinated

    I'd like to thank you for your Covid-19 dashboard. Its easy to access and provides good intel. I would like to know the % of deaths and ventilators for those who were vaccinated. thanks!

    1 vote
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  13. Before you updated your website, I was able to type in my ancestors names and I was able to see birth and death certificates. Not now???

    We want the old birth and death certificate search engine back. I was able to use this extensively, now, it doesn't allow me to find my great grandfather who was born in 1875 and passed away in 1944. What's with that? PLEASE HELP!

    1 vote
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  14. The new birth and death certificate search engine is a total disaster.

    Returning the old vital records search engine would solve the problem...

    3 votes
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  15. Horrible, awful, terrible!!! A complete disaster.

    You royally screwed up! The old search engine worked... really worked. This search engine is ****. I don't want to go through Family Search or Ancestry to access records. Don't get me started on what I think of their mulish search engines. My suggestion Give us back the old search engine...

    1 vote
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  16. Post a location for each area of the county and list groups eligible for the vaccine with the next date and times for appt's

    I've been trying for weeks to get an app't for Covid 19 vaccine. My wife is 79 & I'm 85. We live in the east valley, Mesa. Every time it always ends that every appointment is taken for at least 2 months.....help please!

    1 vote
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  17. Add an event date input by user. Use the old program as a model, it worked very well!

    The old search engine worked just fine. Why on earth did you gut the old program for this monstrosity??? Show deaths and births by Surname, Date and County,

    1 vote
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  18. 3 votes
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  19. Vaccination Registration

    The site will not let me sign up. I tried about 20 times with every variation of my information I could imagine. I get the message to use correct information. My info IS correct. How can I register to get the vaccine? When I clicked on category, vital recrds popped up and I cannot delete it.

    1 vote
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  20. Allow to pick which County as in prior website and mother's maiden name allowance

    This new format does not allow for Native American Names. They do not allow Navajo Name that does not always follow first, middle and last. Previous website was more user friendly. This site always show NO Results. Anything close to search does not show up. Which at least was the case in previous site.

    2 votes
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