ADHS Customer Feedback
Welcome to the Arizona Department of Health Services’ Customer Feedback Forum. Please submit your feedback below. We strive to deliver the best resources and services possible and look forward to hearing from you!
146 results found
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give contact info to speak to a human
Give us a phone # or an email. How do we contact the dept?
6 votes -
Alternative access
I renewed my card but do not own a cellphone.There should be a option for dispensary access with out a cell phone.
3 votes -
My medical marijuana card expires today
My medical marijuana card expires today, but I have received NO information regarding when my new card will arrive. I paid for a 2-year card. I'm not computer savvy, but I received an email that stated my renewal was accepted and finalized. WHERE IS MY NEW CARD?
1 vote -
Need Online Support
Since you've gone to a fully "online" system for medical marijuana, why do you not have any tech support available for when your website is not working correctly?
1 vote -
Renewed License
I got my MMJ card renewed on Tuesday. How long till I receive my new number? I need some meds and I'm in pain. Thank you.
1 vote -
Temporary registration link?
I was sent a "temporary link" to register but it led straight to the portal login. I can't login without registering because I was not yet able to create a password. When I click "forgot password" link nothing is sent to my inbox to reset password. How do I find or create my password?
3 votes -
COVID-19 protective equipment
Dear,
We are DOMLONG who is dealing with all protective equipment like N95, surgical mask, medical masks and gloves with all necessary certifications. We are ready to accept your emergent order for COVID-19.
Hope you all healthy.1 vote -
No doctors evaluation for at risk seniors during the pandemic
I am a senior (69 year old). I have been enrolled in the Medical Marijuana program since its inception. Being part of the high risk category for the recent pandemic; I have been advised to self quarantine. I would suggest allowing people in my situation to be allowed to (at least temporarily) skip having to go to receive a doctor's evaluation for the reissuing of the permit.
1 vote -
Put yourself in the position of those counting on you
Your site says that, to email you, I must log in. Once logged in, there is not place to email. Also, I tried to verify my MMC information. It asks for patient ID. I DON'T HAVE THAT. Is this really that difficult. I qualified for a card on 1/12/20 but was never told until I CALLED, and was referred to your site and I was able to confirm my card. And ... no card ... I understand you've gone digital, but I NEVER RECEIVED ANY EXPLANATION OR INSTRUCTIONS ... OR ANYTHING. Thx for the service.
1 vote -
Better communication
How do I get my new card. It’s frustrating not getting a hold of a person or call back, my card expires during the weekend and can’t get my new one
1 vote -
I never received instructions on how to access my digital patient card.
Resend instructions!
1 vote -
i lost my mmj card what do i do?
lost my card what are my next steps?
1 vote -
Make it easier. Coming here in my condition isn't my pleasure.
In Dec. 2019 I received email to update things on your sight. When I did, I also downloaded last year's card here which is now expired. I had renewed prior to exp. and my new card is in your system. I'm not able to remove my expired card or locate my renewal. I need assurance I can still purchase my medication. I need sleep, badly.
1 vote -
I cannot update my email address
The ID number is not accepted for updates.
1 vote -
uploading forms
I have NO idea how to upload photos and documents required to renew my license. PLEASE BE SPECIFIC ON HOW TO DO THIS. I'm not tech-savvy. I suggest you include information on how to do upload on your website.
1 vote -
Lost Card
I Jose Sanchez went to Arizona Organix located near 51st ave and Glendale dispensary yesterday and they gave my MMC to another patient, I still not yet recieved any information regarding my card!! how do i go about getting it back, or what do I do!!
1 vote -
1 vote
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send my card
I was certified dec14 and still have npot rercieved my card HELP what is going on???
1 vote -
We are having trouble receiving your email when we try to reset our password.
Please, please contact Robin at 480-330-6283. We have been talking to some of your people trying to resolve this issue. We just need our cards.
1 vote -
Send paper surveys.
None of the surveys I have received function at all; I would like to have my opinion included.
1 vote
- Don't see your idea?